Career Opportunities: Experienced Customer Success Professional Wanted

20 hours ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSuccess Full time ₱600,000 - ₱1,200,000
Job Title: Customer Success Specialist

We are seeking a highly skilled and experienced Customer Success Manager to play a mission-critical role in retaining and growing our customer base. The successful candidate will be responsible for building strong relationships with clients, preventing churn, and helping them extract maximum value from our platform.

This is not a routine CSM role. The ideal candidate will be part advisor, part strategist, part problem-solver, and 100% essential to our growth.

The role supports our Real Estate Dashboard product and requires working hours that align with the needs of our Australian clients. The manager will handle a portfolio of 200-300 accounts with regular touchpoints, product demos, and a strong focus on retention and satisfaction.

Key Responsibilities:
  • Develop deep knowledge of our platform and its use cases.
  • Guide clients in adopting features that improve their workflow and ROI.
  • Nurture customer health from onboarding through renewal.
  • Negotiate renewal terms and proactively manage churn risks.
  • Surface upsell and cross-sell opportunities through consultative conversations.
Requirements:
  • Prior experience in Account Management or Customer Success, especially in a role focused on retention and product adoption.
  • Comfortable working flexible hours to support Australian clients.
  • Exceptional verbal communication skills, confident, personable, and professional on frequent client calls.
  • Experience with client demos and presenting product value.
  • Ability to manage a high-volume client portfolio (200-300 accounts) with structured, rotational engagement.
  • Familiarity with CRM software like Salesforce and internal communication tools.
  • Strong organizational skills, methodical, and calm under pressure, even when managing multiple priorities.
Why Join Our Team?

We are a culture-first, values-driven team that lives our core beliefs:

  • Customer First – Always.
  • Passionate – We bring energy and heart to everything we do.
  • Sense of Urgency – Speed matters when solving real problems.
  • Accountable & Reliable – We own our outcomes.
  • Relentless Execution – We get it done.

Here, you'll find a place where your voice is heard, your work is valued, and your growth is accelerated.

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