Chief Knowledge Architect

14 hours ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeKnowledge Full time ₱6,000,000 - ₱8,000,000

As a visionary leader, the Knowledge Manager oversees the strategic direction and governance of our IT knowledge management ecosystem.

They will leverage established methodologies such as ITIL v4 and KCS v6 to drive continuous improvement and ensure the knowledge base is up-to-date, accessible, and effectively utilized.

Key responsibilities include defining and implementing the IT knowledge management strategy and processes, managing the knowledge management function, and overseeing the entire knowledge article lifecycle.

Experience:

  • Minimum 3+ years of progressive experience in IT Service Management, with significant dedication to leadership roles in Knowledge Management.
  • Hands-on experience in Systems Administration, IT Support Specialist, or similar frontline IT operational roles, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges.

Responsibilities

  1. Lead and manage the knowledge management function ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  2. Develop and manage the knowledge management framework including policies, procedures, and guidelines for content creation, review, and lifecycle management.

Leadership Skills

  • Excellent communication skills to engage team members at all levels.
  • Passion for knowledge management and automation.

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