Remote Customer Service Advocate

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Job Title:

Remote Customer Service Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking highly motivated and dedicated individuals to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service.

This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Requirements:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work-from-home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits:
  • HMO coverage with a dependent.
  • Dental coverage with in-house dental assistance worth ₱5,000.
  • Free meals during training.
  • Career growth and learning.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Disinfection and safety measures in the workplace.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Social engagement, recognition gifts, and incentives.
Conditions of Employment:
  • Must be authorized to work in the country where the job is based.
  • Willing to submit to level II background and/or security investigation with fingerprint; offers contingent on results.
  • Willing to submit to drug screening; offers contingent on results.

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