Remote Customer Service Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱80,000 - ₱100,000
Job Title:

Remote Customer Service Specialist

Job Description:

We are seeking highly skilled and motivated individuals to join our team as Remote Customer Service Specialists. In this role, you will be responsible for handling inbound and outbound customer service calls, resolving issues, and providing exceptional service to clients.

The ideal candidate will have prior call center experience, strong communication skills, and the ability to work independently in a remote setting. You will also need to have access to a high-speed internet connection and a quiet workspace.

Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
Benefits:

We offer a competitive compensation package and a range of benefits designed to support and reward our team members. Starting compensation is based on experience, and we provide opportunities for growth and development.

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