Technical Operations Support Professional

3 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱500,000 - ₱800,000
IT Support Specialist

Our IT team is responsible for ensuring the smooth operation of our technology infrastructure.

  • Be an ambassador of Sharesource values and culture, ensuring processes align with our values at all times.
  • Communicate and uphold company values while protecting the company's best interests.

Other Key Responsibilities:

  • Plan proactively to ensure zero downtime in operations.
  • Provide excellent customer service for IT and management requests.
  • Continuously improve IT knowledge through training and development.
  • Contribute ideas and solutions to the IT knowledge base.
  • Build strong relationships with management, clients, and team members.
  • Maintain hardware, software, and network systems.
  • Manage and follow up on open tickets, ensuring proper response and resolution.
  • Escalate unresolved issues to the IT Manager.
  • Evaluate current and upcoming hardware and software standards.
  • Participate in IT projects as assigned.
  • Ensure compliance with company policies and standards.

The Ideal Candidate:

  • Has 1–3 years of IT support experience, with a background in customer service or IT support roles.
  • Possesses excellent communication and interpersonal skills.
  • Has strong troubleshooting and problem-solving skills.
  • Is proficient in Mac, Linux, and Windows operating systems.
  • Understands PC hardware components and troubleshooting.
  • Has experience with Windows networking, LAN/WAN, DNS, TCP/IP, and firewalls.
  • Is familiar with remote connectivity issues.
  • Can manage multiple priorities in a fast-paced environment.

Preferred Skills:

  • Experience supporting Macs.
  • Knowledge of routers and firewalls.
  • Skills in troubleshooting, Linux, and web hosting.

Why Work with Us?

Our diverse team makes a positive impact worldwide. We value diversity, inclusivity, and a supportive culture rooted in our core values:

  • Make a social impact
  • Be proactive
  • Create value
  • Be fair, open, and honest
  • Have fun, passion, and love

Application Process:

The process takes around 4 weeks, including 3-4 interviews and possibly an assessment. We will keep you informed throughout and assist with references and documentation if you proceed.

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