Advanced Technical Operations Specialist

1 day ago

Paranaque City, Calabarzon, Philippines beBeeTechnical Full time ₱2,500,000 - ₱3,500,000
Job Description

This role is pivotal in the IT infrastructure of a leading global organization. As an L2 Technical Operations Specialist, you will be responsible for delivering comprehensive IT support services, ensuring the security, integrity, and efficiency of our operations.

The ideal candidate will have at least 5 years of experience in Global Support/Technical Operations Engineering, preferably with a background in MSP environments. They should also possess relevant IT expertise and/or certifications in Microsoft O365, Azure, or AWS, as well as proficiency in PowerApps, with experience in developing and customizing business applications.

In this role, you will handle technical support requests, resolve issues, and contribute to maintaining a high-performing IT environment for our team and clients. You will also work closely with cross-functional teams to provide technical assistance to project teams and assume technical project roles as needed.

We are looking for a highly skilled individual who thrives in a collaborative environment, has excellent communication skills, and can confidently interact with staff and suppliers. The successful candidate will be adaptable and proactive, continuously seeking process improvements, and willing to stay current with emerging IT trends through continuous learning.

As a member of our team, you will enjoy a competitive compensation package and professional development opportunities, collaborate with global teams across multiple time zones, and play a crucial role in securing and optimizing IT operations for the company and its clients.

Key Responsibilities:
  • Deliver comprehensive IT support services, ensuring the security, integrity, and efficiency of our operations.
  • Handle technical support requests, resolve issues, and contribute to maintaining a high-performing IT environment for our team and clients.
  • Work closely with cross-functional teams to provide technical assistance to project teams and assume technical project roles as needed.
  • Collaborate with global teams across multiple time zones to achieve common goals.
Required Skills and Qualifications:
  • At least 5 years of experience in Global Support/Technical Operations Engineering, preferably with a background in MSP environments.
  • Relevant IT expertise and/or certifications in Microsoft O365, Azure, or AWS.
  • Proficiency in PowerApps, with experience in developing and customizing business applications.
  • Excellent communication skills, with the ability to confidently interact with staff and suppliers.
  • Adaptable and proactive, continuously seeking process improvements.
  • Willingness to stay current with emerging IT trends through continuous learning.
Benefits:
  • Competitive compensation package and professional development opportunities.
  • Collaborative client partnerships and a fun, inclusive work environment.
  • Opportunities for leadership, expertise, and global client exposure.
  • Monthly coaching, training, and career development.
  • Flexible hybrid model.
  • Engage in social impact activities and industry impact.
  • Achieve work-life balance and flexibility to support personal commitments.
  • Comprehensive HMO coverage with one free dependent (depending on the employment type).
Seniority Level:
  • Mid-Senior level.
Employment Type:
  • Full-time.
Job Function:
  • Information Technology.
Industries:
  • Technology, Information and Internet.

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