Technical Operations Support Specialist

3 days ago

Paranaque City, Calabarzon, Philippines beBeeOperations Full time $70,000 - $115,000
About the Job
This is a hands-on technical operations role with executive support responsibilities.
You will design and run the operational backbone of our client, automate away inefficiency, and own tasks from request to verified outcome.

Key Responsibilities:
  • Task Ownership & Follow-through: Drive tasks to completion, ensuring clear documentation and follow-up actions.
  • Phone Calls & Stakeholder Coordination: Handle inbound and outbound calls to stakeholders, ensuring clear communication, logging outcomes, and escalating as needed to meet SLAs.
  • Anticipate issues and create buffers, reminders, and contingency plans to keep tasks on track.
  • Develop a system for receipts, ensuring accurate categorization and reconciliation.
  • Workflow Automation: Design low-code automations using tools like Notion, Airtable, Slack, and Zapier to streamline tasks.
  • Project Operations with Engineering: Facilitate regular check-ins with engineering on project progress, blockers, and next steps.
  • Ai-Accelerated Execution: Use AI tools (e.g., ChatGPT/Claude) for drafting communications, SOPs, and summaries.
  • Documentation & Runbooks: Structure Notion spaces and write SOPs.
  • Follow-Up Norms: Track a visible 'waiting-on-others' list, ensuring timely follow-ups with clear SLAs.

Requirements:
  • No minimum years of experience required, but should have:
  • Technical background or equivalent fluency working with engineers.
  • Demonstrated experience building automations and operational systems.
  • Comfortable and professional on the phone.
  • Obsessive attention to detail and reliability.
  • Strong written communication skills.
  • High learning rate and curiosity.
  • Bias for action, high energy, and calm under changing priorities.

Preferred Skills:
  • APIs/webhooks
  • OAuth basics

Work Environment:
  • Full-time
  • Mid-Senior level
  • Fully remote—work from anywhere
  • Ample paid time off to rest and recharge
  • Ongoing access to resources for professional growth
  • Global networking opportunities
  • Flexible hours that support a healthy work-life balance

Our Recruitment Process:
  • Application
  • PreScreening
  • Top-grading Interview
  • Skills Assessment
  • Client Interview
  • Job Offer
  • Client Onboarding

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