IT Support Specialist

4 weeks ago

Manila, National Capital Region, Philippines Novo Recruitment Solutions Pte Ltd Full time
Job Title: Technical IT Assistant

We are seeking a skilled and detail-oriented Technical IT Assistant to join our team at Novo Recruitment Solutions Pte Ltd. The successful candidate will be responsible for providing top-notch technical support to our clients.

Company Overview:

We are a leading recruitment agency in Singapore, dedicated to connecting talented professionals with exciting job opportunities. Our team is passionate about delivering exceptional service and fostering long-lasting relationships with our clients.

Salary: SGD 45,000 - 65,000 per annum, depending on experience

About the Role:

  • Assume responsibility for problems and service requests and ensure they are completed successfully within the SLA (Service Level Agreement).
  • To aid in this process, hold onto and expand your knowledge and abilities.
  • Improve our customer service, internal procedures, and operations by proactively identifying recurring problems or service risks and helping to prevent them.
  • Obtain quotes, oversee the purchase and billing of IT licenses and equipment to ensure the company gets the best deal possible.
  • Oversee the lifecycle of IT assets from acquisition to disposal.
  • Exchange knowledge to benefit fellow team members and clients.
  • Write educational content for the self-service portal.
  • Assisting with IT systems and infrastructure.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, or chat.
  • Maintain accurate records of client interactions and issues resolved.
  • Collaborate with other team members to identify areas for improvement and implement changes.

Requirements:

  • Good working knowledge of Desktop/Laptop and Operating System (Windows/Mac OS) support.
  • Excellent communication skills in both written and spoken English.
  • Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook, and Sharepoint.
  • Strong customer focus - identifies needs and finds solutions to meet them.
  • Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls.
  • Experience with IT asset management and automation tools such as Desktop Central.
  • Audio-Video/Video Conferencing support.
  • Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL.
  • Project Management running small-scale projects from inception to completion using good project management practices.

Benefits:

  • A competitive salary range of SGD 45,000 - 65,000 per annum, depending on experience.
  • Ongoing training and development opportunities to enhance your technical skills.
  • A dynamic and supportive work environment with a collaborative team.

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