Technical Support Engineer

5 days ago


Pasig, National Capital Region, Philippines UnionBank of the Philippines Full time
Talent Attraction and Sourcing Officer | Sourcing for the best talents | Client Engagement and Solutions | Operations |

Key Responsibilities

The System Infrastructure Specialist will be responsible for:

  • Managing server administration tasks, including user/group management, security permissions, group policies, and print services; researching event-log warnings and errors; and monitoring resources to ensure that systems architecture components work together seamlessly.
  • Monitoring data-center health using existing management tools, and responding to hardware issues as they arise; helping build, test, and maintain new servers when needed.
  • Maintaining internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; supporting internet, intranet, LANs, WANs, and network segments.
  • Providing technical support to the help desk and other teams, assisting with troubleshooting to identify root cause.
  • Performing routine and scheduled audits of all systems, including backups.

Skills and Qualifications

The ideal candidate will have:

  • Minimum 3 years experience in managing Linux (RH, Amazon, etc) and Windows Operating System.
  • Minimum 3 years on handling Virtual machines in the Cloud.
  • Proven success in an IT role.
  • Experience with or knowledge of programming languages and operating systems, current equipment and technologies, enterprise backup and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, content delivery, and caching.
  • Experience in project management, application design and integration, and cloud computing (preferably AWS).
  • Expertise in analyzing and repairing large-scale distributed systems; creating volumes and assigning them to servers; and remote replication.
  • Strong problem-solving skills, able to analyze challenges and implement effective, long-term solutions under pressure.


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