Technical Support Expert Job
5 days ago
We are looking for an experienced Technical Associate to join our team at Ecoshift Corporation. This role will be responsible for providing technical assistance and support to customers for various hardware and software issues pertaining to LED lighting products.
Your Key Responsibilities:
- Provide technical assistance and support to customers via phone, email, or in-person visits.
- Diagnose and resolve technical issues related to LED lighting products.
- Collaborate with internal teams to escalate complex issues for resolution.
- Document customer interactions and follow up on solutions to ensure customer satisfaction.
Requirements:
- Registered Electrical Engineer with minimal experience are welcome to apply.
- Strong communication and problem-solving skills.
- Proficiency in MS Office, Auto Cad, Sketch up, and Dialux.
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Technical Support Expert
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