Customer Success Advocate

2 days ago

Manila, National Capital Region, Philippines beBeeMarketing Full time $60,000 - $80,000

We are seeking a Marketing Support Specialist to join our organization. This full-time, remote position offers growth potential and the opportunity to take on Account Management responsibilities after gaining sufficient product knowledge and experience.

Key Responsibilities:
  • Provide high-quality digital marketing support to customers globally
  • Handle customer inquiries via live chat, email, phone, and Zoom
  • Log support tickets and update their status within the ticketing system
  • Develop consultative relationships with assigned accounts and conduct training sessions
  • Assist with onboarding and maintaining customer relationships
  • Prepare periodic reports for management
Requirements:
  • Minimum 2 years in customer success, account management, or B2B client service experience
  • Experience with ticketing and live chat support
  • Excellent business communication skills in English and interpersonal skills
  • Ability to manage customer escalations and challenging interactions
  • Advanced proficiency in Google Suite and Microsoft Office software
Bonus Points:
  • Experience in software support and CRM software
  • Technological adeptness and knowledge of SEO, PR, and Digital Marketing
About the Position:

This role is perfect for someone who enjoys working with customers and has a passion for digital marketing. If you're looking for a challenge and want to grow your career, this could be the ideal opportunity.

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