Healthcare Technical Specialist

2 weeks ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱3,200 - ₱4,800
Technical Support Role

We are seeking a Technical Support Specialist to serve as the first point of contact for IT support requests from healthcare staff and providers. This role is critical to ensuring smooth operations by accurately documenting and routing support tickets to the appropriate Level 2 teams.

The Opportunity:

This position offers you the flexibility of working from home and collaborating with an international team while contributing to our growing business.

The ideal candidate has a background in healthcare support environments, strong attention to detail, and a commitment to meeting response time targets.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review, and log all incoming support requests via phone, email, or internal systems.
  • Create clear, detailed, and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate Level 2 or specialized support teams.
Required Skills & Qualifications:
  • Prior experience in a healthcare environment, providing IT helpdesk or customer support services.
  • Strong attention to detail with exceptional documentation and organizational skills.
  • Effective verbal and written communication skills.
  • Comfortable interacting with healthcare professionals and understanding their support needs.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR), or medical terminology is highly preferred.
Benefits:

This role offers a remote working environment, which allows for flexibility and convenience. You will collaborate with an international team and contribute to our growing business.

Essential Requirements:

You will need to have some essential tools – a reliable computer, noise-cancelling headset, second monitor, and stable internet connection. A backup internet connection is also required to ensure seamless work completion.

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