Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱240,000 - ₱480,000
Role Overview

As a key member of our support team, you will play a crucial role in delivering exceptional customer service.

We are passionate about making money simple and transparent for everyone. Our goal is to provide an outstanding user experience, and we're looking for talented individuals to collaborate with us.

The ideal candidate will possess excellent communication and problem-solving skills, enabling them to effectively address customer inquiries and concerns.

Key Responsibilities
  1. Provide top-notch support to customers via chat and email, ensuring they receive the best possible service in English.
  2. Act as the voice of our customers, sharing their feedback and reporting issues to help us improve our product.
  3. Collaborate with our teams to drive product improvement and have a direct impact on our success.
  4. Represent our organization and build trustful relationships with our customers.
Requirements
  • Proven expertise in customer support or service, preferably in the banking or financial services industry with SME experience.
  • Exceptional problem-solving and decision-making skills.
  • Strong observational skills to identify process and product improvements.
  • Outstanding interpersonal and communication skills, including verbal and written proficiency in English.
  • Able to handle multiple tasks and thrive in a dynamic environment under pressure.
  • Comprehensive knowledge of SME banking products, services, and processes.
Benefits
  • Opportunity to contribute to the growth and development of a innovative company.
  • Dynamic and motivated team atmosphere.
  • Chance to learn and grow together with the company.

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