Current jobs related to Senior Customer Experience Manager - Manila, National Capital Region - TDCX Group

  • Customer Experience Manager

    6 days ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Job DescriptionThe RTA Supervisor will lead a team responsible for real-time resource management of Work From Home/remote advisors.This includes analyzing reporting, staffing, and scheduling procedures to ensure maximum effectiveness and efficiency.

  • Senior Customer Experience Manager

    14 hours ago

    Manila, National Capital Region, Philippines NICE Full time

    At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The primary purpose of the Senior...

  • Senior Customer Experience Specialist

    2 days ago

    Manila, National Capital Region, Philippines Bell-Kenz Pharma, Inc. Full time

    Job DescriptionWe are seeking an experienced Senior Customer Experience Specialist to join our team at Bell-Kenz Pharma, Inc. The ideal candidate will have a strong background in customer experience and marketing.About the RoleIn this role, you will be responsible for analyzing customer behaviors and identifying opportunities for improvement. You will...

  • Senior Customer Experience Lead

    1 week ago

    Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

    We're seeking an experienced Senior Customer Experience Lead to join our team at Tbwa Chiat/Day Inc. As a key member of our Customer Success organization, you'll be responsible for driving initiatives related to reducing churn and downsell in our small business customer base.About the Role:This is an exciting opportunity to lead a high-touch engagement team...

  • Customer Experience Leader

    10 hours ago

    Manila, National Capital Region, Philippines NICE Full time

    At NICE, we push boundaries and redefine what's possible. We're driven by innovation and a passion for delivering exceptional customer experiences.The Senior Customer Experience Manager plays a pivotal role in ensuring that major corporate initiatives are well-structured, defined, and delivered on time. This involves collaborating with various departments to...

  • Senior Meeting Coordinator

    4 days ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    We're on the hunt for an exceptional meeting coordinator to join our team at Global Process Manager Inc.! As our Senior Meeting Coordinator, you'll be responsible for overseeing the logistical aspects of corporate meetings and conferences.Our ideal candidate will have 3-5 years of experience in MICE or event management, with a proven track record of...

  • Senior Customer Experience Manager

    10 hours ago

    Manila, National Capital Region, Philippines Remitly, Inc. Full time

    Key ResponsibilitiesLead and manage a high-performing team of Customer Success ProfessionalsDevelop and implement strategies to improve customer satisfaction and retentionFoster a culture of continuous learning and development within the teamCollaborate with cross-functional teams to drive business growth and improvement

  • Test Quality Manager

    4 days ago

    Manila, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time

    Job Summary:Our Quality Assurance Staff plays a critical role in ensuring the highest standards of quality and excellence in our customer interactions. As a key member of our QA team, you will observe and document customer behavior, assess interactions and documentation, and conduct audits to evaluate performance.Responsibilities:Monitor customer...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines Five9 Inc. Full time

    Job Title: Customer Experience ManagerWe are seeking a Customer Experience Manager to join our team at Five9 Inc. As a Customer Experience Manager, you will be responsible for managing the customer experience across all touchpoints.You will lead efforts to design and implement customer-centric strategies that drive loyalty and retention.Key...

  • Customer Experience Director

    1 day ago

    Manila, National Capital Region, Philippines Globe Telecom, Inc. Full time

    We're on the hunt for a seasoned Customer Experience Director who can help us deliver world-class experiences that exceed customer expectations. As a key member of our leadership team, you'll be responsible for overseeing the development of new ideas and methods, working on complex problems that require in-depth analysis and evaluation of multiple...

  • Customer Experience Leader

    4 days ago

    Manila, National Capital Region, Philippines NICE Full time

    Job DescriptionThe Customer Experience Leader is responsible for overseeing the team that delivers world-class business and technical account management to clients. This position is accountable for building, mentoring, developing, and leading a hybrid team of Professional Services Managers and Individual Contributors.The key responsibilities...

  • Senior Customer Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines Snappr Inc. Full time

    About Snappr Inc.We're a revolutionary on-demand marketplace for professional photography, empowering businesses worldwide to access high-quality visual content at scale. Our cutting-edge technology connects creators with businesses, fostering a culture of innovation and entrepreneurship.As an analytical creative, you'll thrive in our dynamic environment,...

  • HR Manager 4.7.2025

    1 week ago

    Manila, National Capital Region, Philippines Compass Experience Labs Full time

    Career Opportunities with Compass Experience LabsA great place to work.Careers At Compass Experience LabsCurrent job opportunities are posted here as they become available.Compass Experience Labs LLC - HR Manager- PHWho we are:At Compass, we partner with businesses to determine their needs and provide customized customer care solutions. Our mission as a...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Customer Experience Manager (CX)Job DescriptionThe ideal CX Manager is an experienced customer experience professional with a program/project management background, excellent communication skills, and deep empathy for our customer's everyday struggles and challenges. S/he will lead engagement activities including onboarding to the CX Program, defining and...

  • Customer Experience Manager

    6 days ago

    Manila, National Capital Region, Philippines Essity AB Full time

    Modibodi is a leader in innovative, protective, and sustainable apparel, dedicated to improving lives globally. Our mission is to create better lives for men and women through groundbreaking, supportive designs while building a business that drives positive social impact for both humanity and the environment. At Modibodi, we aim to change the world one body...

  • Customer Experience Manager

    3 days ago

    Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full time

    About the RoleWe are seeking an exceptional Customer Experience Manager to join our team at ORION CEPHEID, INC.Key ResponsibilitiesLead and develop a high-performing customer service team, focusing on delivering exceptional customer experiences.Oversee daily operations, ensuring seamless execution of customer service processes.Provide coaching and feedback...

  • Customer Experience Operations Manager

    3 days ago

    Manila, National Capital Region, Philippines Lazada Full time

    We are seeking a highly motivated and experienced Ecommerce Operations and AI Integration Lead to join our team at Lazada. This role will be responsible for driving leadership and execution in processes, initiatives, and functionality as related to the Customer Care platform including artificial intelligence products.The ideal candidate will have a strong...

  • Customer Experience Manager

    2 weeks ago

    Manila, National Capital Region, Philippines RecruiterPH Full time

    Job DescriptionResponsibilities:Develop and execute a customer experience strategy that aligns with the organization's goals and values.Promote a customer-centric culture throughout the organization.Gather and analyze customer feedback through surveys, reviews, and other channels.Develop strategies to streamline and improve the customer journey.Regularly...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

    About the Role: Cloudstaff Philippines Inc. is seeking a skilled CUSTOMER EXPERIENCE MANAGER to join our team.The ideal candidate will have a minimum of 2-3 years of experience in customer service or account management, with a proven ability to manage customer relationships and effectively resolve issues. Strong communication skills are essential, as well as...

  • Customer Experience Manager

    4 days ago

    Manila, National Capital Region, Philippines enablesGROUP Full time

    We are seeking a highly motivated and data-driven Customer Experience Manager to develop, implement and optimize customer relationship management (CRM) strategies and loyalty programs. This role will focus on enhancing customer engagement, retention, and lifetime value through personalized marketing campaigns and data analytics.Key Responsibilities:Develop,...

Senior Customer Experience Manager

1 week ago

Manila, National Capital Region, Philippines TDCX Group Full time

In this role as a Senior Customer Experience Manager, you will be responsible for leading the team to ensure seamless customer experiences across all touchpoints.

You will develop and implement strategies to drive customer satisfaction and retention, working closely with cross-functional teams to achieve business objectives.

The ideal candidate will have at least a degree in any field, preferably with 3+ years of experience in customer-facing roles, including leadership positions.

Strong analytical and problem-solving skills, along with excellent communication and interpersonal skills, are essential for this role.

You will also need to be proficient in data analysis tools and software, with experience in developing and executing marketing campaigns.

About TDCX Group

TDCX Group is a leading provider of transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

With a strong footprint in Asia, we serve high-growth, new economy clients looking to tap the region's growth potential.

Benefits
  • Award-winning culture
  • Opportunities for professional growth and development
  • Competitive salary and benefits package
  • Flexible work arrangements