Logistics Support Specialist

1 day ago


Cebu City, Central Visayas, Philippines Neksjob Full time

Key Responsibilities:
Voice Communication: Handle inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.

Order Management: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.

Issue Resolution: Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.

Documentation: Maintain accurate records of calls, issues, and resolutions, ensuring that all communications are documented in the system.

System Navigation: Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.

Customer Support: Provide top-notch customer service by addressing inquiries, managing expectations, and ensuring customer satisfaction.

Team Collaboration: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.

Continuous Improvement: Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.

Qualifications:
At least High School Graduate / SHS Graduate
Minimum of 3 months CCE
Willing to work onsite

Skills / Knowledge Needed:
Fluency in written and spoken business English
Fast, Accurate, Efficient data entry skills
Problem solving skills
Active Listening



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