Logistics Support Specialist
1 month ago
At Neksjob, we are seeking a highly skilled and detail-oriented Logistics Voice Support Agent to join our logistics team.
Key Responsibilities:- Voice Communication: Handle inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.
- Order Management: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
- Issue Resolution: Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.
- Documentation: Maintain accurate records of calls, issues, and resolutions, ensuring that all communications are documented in the system.
- System Navigation: Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.
- Customer Support: Provide top-notch customer service by addressing inquiries, managing expectations, and ensuring customer satisfaction.
- Team Collaboration: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
- Continuous Improvement: Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.
Qualifications:
- At least High School Graduate / SHS Graduate
- Minimum of 3 months CCE
- Willing to work onsite
- Skills / Knowledge Needed:
- Fluency in written and spoken business English
- Fast, Accurate, Efficient data entry skills
- Problem solving skills
- Active Listening
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