Logistics Support Specialist

1 day ago


Cebu City, Central Visayas, Philippines Neksjob Full time
Logistics Voice Support Agent

At Neksjob, we are seeking a highly skilled and detail-oriented Logistics Voice Support Agent to join our logistics team.

Key Responsibilities:
  • Voice Communication: Handle inbound and outbound calls related to logistics operations, providing timely and accurate information to clients, suppliers, and internal teams.
  • Order Management: Assist with order processing, tracking, and updating logistics information using voice-activated systems and tools.
  • Issue Resolution: Identify and resolve logistics-related issues by coordinating with relevant departments and using voice communication effectively.
  • Documentation: Maintain accurate records of calls, issues, and resolutions, ensuring that all communications are documented in the system.
  • System Navigation: Utilize voice recognition technology and software to efficiently navigate logistics management systems and provide real-time updates.
  • Customer Support: Provide top-notch customer service by addressing inquiries, managing expectations, and ensuring customer satisfaction.
  • Team Collaboration: Work closely with warehouse, transportation, and customer service teams to facilitate smooth logistics operations.
  • Continuous Improvement: Suggest and implement process improvements to enhance the efficiency of voice support in logistics operations.

Qualifications:

  • At least High School Graduate / SHS Graduate
  • Minimum of 3 months CCE
  • Willing to work onsite
  • Skills / Knowledge Needed:
    • Fluency in written and spoken business English
    • Fast, Accurate, Efficient data entry skills
    • Problem solving skills
    • Active Listening


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