Technical Service Professional

2 days ago

Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱2,500,000 - ₱4,500,000
Job Description

This role is ideal for a customer-focused individual who can provide exceptional technical support and service to customers. You will be the first point of contact for our customers, providing prompt and accurate resolutions to their technical issues.

Key Responsibilities
  • Provide real-time support through various channels, including tickets and calls.
  • Handle incoming phone calls to troubleshoot customer issues with empathy and clarity.
  • Address a wide range of inquiries, including hardware setup, software functionality, troubleshooting, and best practices.
Technical Expertise
  • Gain in-depth knowledge of our products, including assembly, software, hardware, printing solutions, and account management.
  • Troubleshoot and resolve technical issues while escalating complex cases to the next level when necessary.
  • Work closely with teams to share knowledge, resolve escalations, and improve workflows.
  • Participate in training, mentorship, and development sessions to enhance your skills.
Requirements
  • 2-3 years of technical support experience.
  • Previous experience troubleshooting hardware and software remotely is required.
  • Exceptional English language written and verbal communication skills.
  • Strong problem-solving skills with a customer-first mindset.
  • Ability to troubleshoot technical issues in a clear, concise manner.
Preferred Qualifications
  • Familiarity with support ticketing systems.
  • Background in photography, software, or event-related technology is beneficial.
  • Proactive and resourceful in identifying solutions.
  • Comfortable working in a remote team environment.
  • Strong attention to detail and organizational skills. Ability to handle a high volume of inquiries while maintaining quality.
  • Empathy and patience when dealing with customer challenges.

This is an excellent opportunity for individuals who enjoy working in a dynamic and fast-paced environment, collaborating with others to deliver exceptional customer experiences.

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