Healthcare Records Specialist Position

2 days ago

Baguio City, Cordillera, Philippines beBeeRecords Full time $60,000 - $80,000

We are looking for a highly skilled Healthcare Records Specialist to join our team. In this role, you will play a critical part in the medical records retrieval process.

Key Responsibilities
  • Provider Research & Identification
  1. Identify all relevant providers associated with a client's treatment, not just the main facility submitted by the law firm.
  2. Locate billing providers and related entities using tools such as Chartswap, prior requests, and direct provider calls.
  3. Ensure ≥90% case completion within assigned periods by accurately adding all identified providers to the request in the admin app.
Request Creation & Quality Control
  1. Review and correct incoming ROIs (Release of Information forms), which are incomplete or inaccurate in most cases.
  2. Prepare accurate base forms and generate complete submission packets.
  3. Conduct thorough QA reviews of each ROI packet, ensuring cover letters, affidavits, and provider-specific requirements are correct.
  4. Maintain ≥95% documentation accuracy in both internal and client-facing notes, with 5–10% of cases reviewed weekly for compliance.
Request Assignment & Escalation
  1. Assign requests to the appropriate records team member based on workload and utilization.
  2. Escalate special provider requirements or edge cases to the appropriate Client Success Manager (CSM).
  3. Ensure 100% of escalations are logged and resolved within 24 hours by coordinating with law firms' case managers to resolve missing or conflicting information.
Team Support & Process Improvement
  1. Provide 100% coverage for urgent backup tasks such as payment processing or fax monitoring when needed.
  2. Contribute to at least one measurable process improvement per quarter (e.g., reducing turnaround times or streamlining workflow).
  3. Support training and onboarding of new team members, helping them reach ≥80% throughput benchmarks within 30 days.
  4. Ensure adherence to scheduling and leave management with accurate documentation.
Benefits
  • Fully remote work arrangement
  • Generous paid time off
  • Dedicated mentorship from U.S.-based legal and funding experts
  • Access to learning resources for growth
  • Inclusive community across global locations

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