Documentation Specialist
17 hours ago
As a detail-focused professional, you will play a key role in ensuring a seamless onboarding experience by reviewing and validating documents submitted by healthcare professionals who want to join our platform.
In this position, you will be responsible for reviewing and validating essential onboarding documents, monitoring and managing queues for document submissions, and executing daily tasks including document status updates and document mapping.
Additionally, you will contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency. You will also collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows.
Requirements include residing in the Asia-Pacific region, having a wired internet connection with a minimum of 15 Mbps download speed, and meeting minimum system specifications.
- Key Responsibilities:
- Review and validate essential onboarding documents submitted by professionals, ensuring accuracy, completeness, and compliance with facility, local, state, and federal guidelines.
- Monitor and manage queues for document submissions, backlogs, and expirations during assigned shifts—acting on real-time prioritization.
- Own and execute daily tasks including document status updates, document mapping, resolving unread submissions, and handling special projects.
- Contribute to ongoing improvements by reviewing internal policies and recommending updates that enhance clarity and efficiency.
- Collaborate with cross-functional teams to resolve document-related inquiries and enhance internal workflows.
- Stay informed on evolving documentation standards and product updates to ensure consistent, accurate decision-making.
- Consistently meet targets for document review time, accuracy, and throughput, contributing to both individual and team performance goals.
- Required Skills and Qualifications:
- Prior experience in roles such as document verification, credentialing, compliance operations, administrative support, or customer service.
- Familiarity with U.S. healthcare documentation (e.g., licenses, certifications, immunization records).
- A sharp eye for detail—you catch inconsistencies others might overlook.
- Confidence in making timely decisions, even in gray areas.
- Strong written communication skills and the ability to simplify complex topics.
- Highly organized and dependable, with a strong sense of ownership and urgency.
- Demonstrated success in fast-paced, fully remote work environments.
- Comfortable using tools like Slack, Zendesk, Google Sheets, and task management platforms.
- Ability to work independently while effectively collaborating with other teams.
- Experience with Quality Assurance (QA) work is a plus.
- Benefits:
- Residing in the Asia-Pacific region.
- Wired internet connection with a minimum of 15 Mbps download speed.
- Minimum system specifications: RAM 12 GB (16 GB recommended).
- Quiet, professional home workspace
- Noise-canceling headset and a stable internet/power backup setup
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