Senior Quality Management Specialist

3 hours ago

Makati City, National Capital Region, Philippines beBeeQualityManagement Full time ₱1,800,000 - ₱3,000,000

Quality Management Professional Job Description

This role involves overseeing and enhancing quality management standards across multiple HR functions.

Main Responsibilities

Quality Assurance & Control

  • Create, implement, and monitor quality management standards for HR processes across operations.
  • Conduct regular audits and reviews to ensure compliance with HR processes, policies, legal regulations, and industry standards.
  • Identify areas for improvement in HR operations and recommend solutions locally and globally.

Process Improvements

  • Analyze HR processes to identify inefficiencies or incorrect implementations and suggest improvements to optimize performance.
  • Collaborate with HR teams to document and implement streamlined workflows and quality control measures.
  • Establish metrics to measure HR operational effectiveness and track progress over time.

Compliance Management

  • Evaluate HR practices to ensure they adhere to labor laws, audit standards, data protection regulations, and internal policies.
  • Provide guidance and training to HR staff on maintaining compliance and improving process quality.

Reporting and Documentation

  • Prepare detailed reports on quality management findings, audit results, issues, and improvement plans for senior management.
  • Maintain updated documentation for HR processes, policies, and quality standards.
  • Track and report key performance indicators to monitor HR function effectiveness.

Training and Development

  • Support team development by identifying training needs in collaboration with HR teams.
  • Facilitate training sessions to raise awareness of quality standards and best practices among staff.

Requirements

  • Bachelor's degree in HR management, Business Administration, or a related field.
  • Proven experience in quality assurance and process improvement within HR functions.
  • Strong understanding of HR practices, labor laws, and compliance requirements.
  • Excellent analytical, problem-solving, and organizational skills.
  • Proficiency in HR systems, quality management tools, and data analysis.
  • Effective communication and interpersonal skills for cross-team collaboration and influencing change.

  • Radiology Safety and Quality Manager

    3 hours ago

    Makati City, National Capital Region, Philippines beBeeQuality Full time ₱1,200,000 - ₱1,500,000

    Key ResponsibilitiesImplement and monitor the safety and quality programs of the department in compliance with hospital and department policies, as well as local and international radiologic standards.Key QualificationsEducation: Bachelor's degree in Radiologic Technology or related fieldAt least 8 years of experience in safety and quality-related work,...

  • Senior Compliance Quality Specialist

    1 day ago

    Makati City, National Capital Region, Philippines beBeeCompliance Full time ₱35,000 - ₱70,000

    This role will be a key component in maintaining the highest standards of quality and compliance for our clients. We are seeking an experienced professional to join our team as a Quality Control Senior Associate.Job DescriptionThe successful candidate will be responsible for ensuring that all reviewed and approved Know-Your-Customer (KYC) profiles meet the...

  • Senior Quality Professional

    5 days ago

    Mandaluyong City, National Capital Region, Philippines beBeeQuality Full time

    We are seeking a Quality Assurance Specialist to play a critical role in ensuring the highest level of service quality for our clients. This specialist will be responsible for developing and implementing quality assurance standards and processes, conducting regular audits to evaluate agent performance and compliance with established protocols, and providing...

  • Platform Quality Assurance Specialist

    2 days ago

    Marikina City, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job Title: Platform Quality Assurance SpecialistJob Description: We are seeking an experienced quality assurance professional to join our team. As a Platform Quality Assurance Specialist, you will be responsible for ensuring the quality of services provided by drivers on our platform.The RoleYou will establish and maintain quality guidelines for drivers,...

  • Mobile Quality Assurance Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBeeQuality Full time

    Mobile Quality Assurance SpecialistWe are seeking a highly skilled Mobile Quality Assurance Specialist to play a critical role in ensuring the quality and reliability of our mobile applications.This position demands a high level of expertise and attention to detail, as well as strong analytical and problem-solving skills.Meticulously design, develop, and...

  • Senior Quality Expert

    11 hours ago

    Quezon City, National Capital Region, Philippines beBeeQuality Full time ₱900,000 - ₱1,200,000

    Job Title: Senior Quality SpecialistOverview of the RoleThe key responsibility of this position is to ensure that customer interactions meet the established quality standards.Key Responsibilities:Conduct thorough assessments of customer calls and other contact methods to evaluate their quality.Provide feedback and insights to relevant stakeholders to...

  • Senior Quality Engineer

    4 weeks ago

    Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Senior Quality Software EngineerSenior Quality Software EngineerThe Opportunity:Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and...

  • Consumer Quality Support Specialist

    4 days ago

    Makati City, National Capital Region, Philippines beBeeQuality Full time

    Job Title: Consumer Quality Support SpecialistConsumer Quality Support SpecialistAs a key member of our quality assurance team, you will play a vital role in ensuring the highest level of service for our customers.Key Responsibilities:Conduct quality analysis on member enquiries and contributions.Coordinate with members to resolve issues and encourage data...

  • Collections Quality Control Specialist

    4 weeks ago

    Makati City, National Capital Region, Philippines Metropolitan Bank and Trust Company Full time

    Be part of a leading financial institution.Collections Quality Control SpecialistDepartment: Credit Operations/ Collections & RecoveriesResponsibilities:The position is responsible for conducting various quality assurance (QA) tests for the Collections Department. The Quality Control Specialist is responsible for conducting different Day-2 review activities...

  • Senior Quality Performance Specialist

    5 days ago

    Makati City, National Capital Region, Philippines beBeeEvaluator Full time

    Job DescriptionThe Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards.As an output of assessing quality standards, provide insight to customers to contribute to program...