
Technical Service Expert
2 days ago
The Technical Support Specialist is a role that requires excellent communication and troubleshooting skills to provide timely resolutions to our customers.
Responsibilities- Handle support tickets through various channels to support our clients.
- Troubleshoot technical issues using internal tools, logs, and APIs to identify the root cause.
- Ensure compliance with regulations and industry standards for customer data protection.
- Own escalations from start to finish, providing regular updates to customers until resolution.
- Collaborate with engineering teams to resolve complex issues.
- Share knowledge and best practices with cross-functional teams to improve processes.
- Contribute to knowledge base articles and guides to help reduce future escalations.
- Assist in training new team members on advanced troubleshooting techniques.
- Maintain records of trends, outages, and critical issues for leadership review.
Achieve Results Through:
- Proactive issue resolution
- Excellent communication and interpersonal skills
- Ability to work under pressure
- Strong analytical and problem-solving skills
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Technical Service Expert
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IT Technical Expert
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Chief Technical Solution Expert
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Technical Support Expert
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Technical Business Operations Expert
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Cloud Support Expert
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Senior Technical Solutions Expert
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Linux Support Engineer
2 days ago
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