Liaison for IT Services Team

3 days ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time

We're seeking a highly skilled Liaison for IT Services Team to join our team. As an IT Services Liaison Administrator, you'll be responsible for ensuring effective coordination of service improvement initiatives and gathering missing information necessary for the service desk to effectively support IT Services.

Your key responsibilities will include conducting recurring catch-up calls with IT service owners and application owners to communicate the performance of their service and open relevant discussion points to continuously improve the service delivery. You'll also facilitate requirements gathering and user acceptance testing of catalog items in development to ensure they meet customers' requirements before deployment to production.

Additionally, you'll facilitate the onboarding of acquisitions or new services to the Service Desk and the ITSM platform, ensuring pertinent requirements are in place to ensure smooth onboarding. You'll also monitor and manage the team's support tickets queue, ensuring consumers' concerns are properly handled and updated.

As a Technical Support Liaison Administrator, you'll have the opportunity to work in an ITIL-aligned organization and develop your technical and customer service skills while building your experience in ITIL processes.



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