IT Service Liaison Specialist
3 days ago
At Emerson, we're committed to driving continuous improvement initiatives for our IT services support model. As an IT Services Liaison Administrator, you'll play a key role in ensuring effective coordination of service improvement initiatives and gathering missing information necessary for the service desk to effectively support IT Services.
In this role, you'll conduct recurring catch-up calls with IT service owners and application owners to communicate the performance of their service and open relevant discussion points to continuously improve the service delivery. You'll facilitate requirements gathering and user acceptance testing of catalog items in development to ensure they meet customers' requirements before deployment to production.
Your responsibilities will also include facilitating the onboarding of acquisitions or new services to the Service Desk and the ITSM platform, ensuring pertinent requirements are in place to ensure smooth onboarding. You'll monitor and manage the team's support tickets queue, ensuring consumers' concerns are properly handled and updated.
This is a great opportunity to develop your technical and customer service skills while building your experience in ITIL processes. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
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Customer Service Liaison
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Liaison for IT Services Team
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Customer Service Liaison
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Client Support Liaison
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Medical Liaison Representative
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Customer Service Support Specialist
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IT Service Liaison Administrator
3 days ago
Mandaluyong City, National Capital Region, Philippines Emerson Full timeEmerson's 130+ years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an IT Services Liaison Administrator, you will play a key role in driving continuous improvement initiatives for the Emerson IT services support model. By...
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Technical Support Liaison Administrator
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