Workforce Management Specialist
1 day ago
We are seeking a highly skilled Workforce Management Specialist to join our team at Neksjob Corporation.
This role is ideal for individuals who possess excellent analytical and problem-solving skills, with a keen eye for detail and a passion for delivering high-quality results under pressure.
Job DescriptionThe Workforce Management Specialist will be responsible for providing critical support to our Intraday Analysts, acting as the first point of escalation for any misses in Service Level (SL) or challenges with Operations in executing real-time action plans.
In addition to this, the successful candidate will function as the primary contact for reporting inquiries or troubleshooting of reports, providing valuable input to the WFM team on conceptualizing intraday reports that drive efficiency within the team and support Operations performance.
- Provide training and conduct knowledge transfer sessions to other WFM members, particularly new members, on WFM tools and serve as a go-to person for any inquiries arising from RTAs and Operations.
- Generate performance reports and provide input and recommendations on reporting and analysis based on performance trends.
- Follow the planned data collection, including types of data and time of data.
- Automate reports to reduce inefficiencies by designing macros.
- Open to College Undergraduates with relevant experience (BPO or Non-BPO).
- At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
- Good knowledge in MS Office (Word, Excel, PowerPoint).
- No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect).
Please note that we are an equal opportunities employer and welcome applications from diverse candidates.
-
Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full timeWe are seeking a highly skilled Workforce Management Specialist to join our team at RSD Human Resource Management Consultancy. As a key member of our organization, you will play a crucial role in managing the scheduling process of our program.The ideal candidate will have 2+ years of hands-on experience in Workforce Management (WFM) in a call center inbound...
-
Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeAre you looking for a challenging role in workforce management?About the JobWe are seeking an experienced Workforce Management Specialist to join our team at Neksjob Corporation. In this role, you will be responsible for managing and analyzing data to optimize workforce performance.The ideal candidate will have a strong background in MS Office, including...
-
Workforce Management Data Analyst
1 month ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob DescriptionWe are seeking a highly skilled Workforce Management Data Analyst to join our team at Trinity Workforce Solutions.Key Responsibilities:Oversee real-time workforce management activities to ensure operational goals and client satisfaction are met.Analyze and report on workforce management data using various tools and software.Prepare and...
-
Workforce Operations Specialist
4 weeks ago
Cebu City, Central Visayas, Philippines Visage Executive Search Full timeJob Title: Workforce Operations SpecialistWe are seeking a highly skilled Workforce Operations Specialist to join our team. As a key member of our workforce management group, you will be responsible for ensuring the efficient operation of our business.
-
Workforce Management Specialist
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeTASQ Staffing Solutions is seeking a skilled Workforce Management Specialist to join our team in Cebu City. In this role, you will be responsible for managing work schedules and ensuring efficient operations.About the JobThis position requires a strong understanding of workforce management principles and tools. You should have at least 2 years of completed...
-
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAt TASQ Staffing Solutions, we are seeking a highly skilled Talent Acquisition Specialist for Workforce Optimization. This role will play a critical part in ensuring the success of our workforce management initiatives.About the RoleThis position is responsible for overseeing the development and implementation of strategies to optimize our workforce. The...
-
Workforce Scheduler Specialist
2 months ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob Summary:We are seeking a highly skilled Workforce Scheduler Specialist to join our team at Quess Philippines Corporation. In this role, you will be responsible for scheduling and resource planning to ensure seamless operational activities across phone, email, chat, community, and social media support.About the Job:This is a challenging opportunity for a...
-
Workforce Optimization Analyst
2 months ago
Cebu City, Central Visayas, Philippines Trinity Workforce Solutions Full timeJob OverviewAt Trinity Workforce Solutions, we are seeking a highly skilled WFM Real Time Analyst to join our team. This is an exciting opportunity for an individual to leverage their expertise in workforce management to drive business results.About the RoleWe are looking for a seasoned professional with a proven track record in analyzing and optimizing...
-
Workforce Management Strategist
1 day ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a highly skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. In this role, you will be responsible for managing the workforce and optimizing processes to drive business growth.Key Responsibilities:Workforce PlanningThe ideal candidate will have a bachelor's degree in a related field and at least 2 years of...
-
Workforce Optimization Specialist
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout TASQ Staffing Solutions">TASQ Staffing Solutions is a reputable staffing agency dedicated to providing exceptional workforce solutions. We strive to connect top talent with leading organizations, fostering growth and success in the industry.">Job Summary">We are seeking an experienced Workforce Manager to join our team. The ideal candidate will have a...
-
Financial Services Specialist
1 day ago
Cebu City, Central Visayas, Philippines Eteam Workforce Private Corporation Full time**About Eteam Workforce Private Corporation**We are a leading provider of innovative workforce solutions, and we are seeking an experienced professional to join our team as a Financial Services Specialist.As a Financial Services Specialist at Eteam Workforce Private Corporation, you will be responsible for ensuring the accuracy and compliance of financial...
-
Strategic Workforce Manager
6 days ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeEstablish a strong presence in the Cebu City market by taking on the role of a Strategic Workforce Manager with Manpower Core Group Inc. This exciting position offers a unique opportunity to develop your skills and expertise in workforce management, working closely with airlines and travel companies.The ideal candidate will possess a deep understanding of...
-
Workforce Management Leader
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeWe are seeking a skilled Workforce Management Executive to join our team at TASQ Staffing Solutions. This role is perfect for individuals who are passionate about workforce optimization and have experience working in BPO settings.Key ResponsibilitiesAnalyze and optimize workforce management processes to improve efficiency and productivityDevelop and...
-
Workforce Optimization Specialist
3 weeks ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeAbout the RoleWe are seeking a highly skilled Workforce Optimization Specialist to join our team at Quess Philippines Corporation. This is an exciting opportunity for a professional with expertise in workforce forecasting and scheduling.The ideal candidate will have a strong background in WFM, with experience in creating and managing short-term and long-term...
-
Workforce Management Strategist
2 months ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a highly skilled Workforce Management Executive to join our team. This role will play a critical part in driving business growth and optimizing workforce efficiency.Key ResponsibilitiesDevelop and implement strategic workforce plans to meet business objectives.Analyze data to identify trends and areas for...
-
Workforce Optimization Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full time**Job Summary:**Neksjob Corporation is seeking a highly skilled Workforce Optimization Specialist to join our team. As a key member of our workforce management team, you will play a crucial role in ensuring the efficient operation of our business processes.**Responsibilities:**Intraday Management: Act as the first point of contact for Intraday Analysts in...
-
Workforce Optimization Manager
1 month ago
Cebu City, Central Visayas, Philippines QUESS PHILIPPINES CORPORATION Full timeJob SummaryWe are seeking a highly skilled Workforce Optimization Manager to join our team at Quess Philippines Corporation. The successful candidate will be responsible for managing the workforce and optimizing scheduling processes.ResponsibilitiesManage and optimize workforce planning and scheduling to meet business objectives.Develop and implement...
-
Workforce Optimization Specialist
1 month ago
Cebu City, Central Visayas, Philippines Neksjob Corporation Full timeNeksjob Corporation seeks a skilled professional to fill the role of Workforce Optimization Specialist.">We are seeking an individual with expertise in organizational studies and evaluations, systems design, work simplification, and measurement analysis. If you have a passion for process improvement and operations optimization, we encourage you to...
-
Workforce Management Strategist
1 month ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is seeking a skilled Workforce Management Executive to lead our operational efforts. This role requires at least 2-4 years of experience in workforce management, preferably with knowledge of WFM tools and service adherence models. Key ResponsibilitiesThe successful candidate will be responsible for managing work...
-
Strategic Workforce Management Expert
3 weeks ago
Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full timeAbout the RoleWe are seeking an experienced Workforce Management Executive to join our team in Cebu City. This is a pivotal role that requires a strategic thinker with a deep understanding of workforce management principles and practices.Key ResponsibilitiesPioneer new initiatives and drive change in workforce management processesDevelop and implement...