Technical Support Professional

2 days ago

Mandaluyong City, National Capital Region, Philippines beBeeSupport Full time ₱509,000 - ₱636,199
Job Opportunity

We are seeking an IT Support Specialist to join our team.

The successful candidate will be responsible for providing technical support and maintenance of internal technology systems. They will work closely with all departments to ensure that technology runs smoothly and efficiently.

Duties and Responsibilities:

  • Provide excellent customer service and technical support to employees and management.
  • Troubleshoot and resolve common IT issues remotely.
  • Develop and implement solutions to meet users' needs while adhering to company policies.
  • Ensure SLAs are met and customer satisfaction is achieved.
  • Assist other IT staff with operational procedures and troubleshooting issues.
  • Provide training to staff on new hardware and software as needed.
  • Resolve escalated and executive support tickets in a timely manner.
  • Create and maintain detailed documentation for systems and processes managed by the IT team.

Requirements:

  • 3+ years of experience in a technical support or helpdesk role.
  • Experience with Google Workspace, Slack, Bettercloud, and other major SaaS applications.
  • Proficient in MDM solutions (JAMF, Kaseya).
  • Experience with IDP and SCIM Provisioning.
  • Bachelor's degree in Information Technology, Computer Science, or relevant experience.

Preferred Qualifications:

  • Excellent written and verbal communication skills.
  • Able to work well under pressure and meet deadlines.
  • Possession of IT-related certifications desirable.
  • Passion for AI and ability to work with AI-driven technologies.

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