Global Logistics Solutions Expert

4 days ago

Cebu City, Central Visayas, Philippines beBeeOperations Full time $60,000 - $90,000
Logistics Operations Specialist

We empower seamless operations and exceptional digital experiences for our customers and operations.

This role involves investigating and resolving system and data incidents, coordinating escalations, proposing corrective actions, and conducting root cause analysis to deliver business value.

Main Responsibilities:

  1. Incident Management: Investigate and resolve integration, system performance, master data, and process incidents across the scope of our logistics operations.
  2. Service Request Execution: Process system-related service requests independently with minimal supervision.
  3. Implementation & Testing Support: Provide support and lead implementation/testing activities for new systems and processes.
  4. Root Cause Analysis & Process Improvement: Participate in or lead RCA activities and analyze recurring issues to improve efficiency.
  5. Instruction Creation and Maintenance: Maintain and follow existing instructions and documentation for our logistics operations.
  6. Escalation Handling: Take full ownership of escalations and ensure timely resolution.
  7. Technical Enablement: Provide support in tools such as Excel, SQL, etc. to enhance employee skills.

Application Scope & Proficiency:

  • OTM (Oracle Transport Management), OFS (Order Fulfillment System), CTC (Control Tower Configurator), MDM (Master Data Management), UM (User Management), KNlogin, eOrder, JIRA/JSM, Jupiter, CSTN, ControLOG, DMS, ESB, Zebraxx, KN docs, SSO Self-Service, Evolv, KN Box, IOPM, Tableau, Skysuite

This role requires strong organizational and communication skills for efficient coordination and global user interaction.

Responsibilities include navigating core system features, supporting system errors, gaining understanding of functionalities beyond assigned scope for proactive problem-solving.

Requirements:

  • Bachelor's Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
  • 2+ years relevant experience
  • Advance knowledge in MS Office applications
  • General knowledge and experience in the Logistics and IT
  • Understanding/Affinity of IT solutions and the implementation of IT solutions preferred
  • Comfort working with SQL and data to support troubleshooting and improvement
  • Strong analytical and problem-solving skills
  • Ability to work with demanding deadlines and prioritize tasks effectively
  • Sharp attention to detail, critical for quality, accuracy, and compliance across processes
  • Experience in structured process analysis and process documentation skills
About Our Work

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At our organization, your work enables both ordinary and special moments in the lives of people around the world.

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