Logistics Operations Specialist

1 week ago

Cebu City, Central Visayas, Philippines beBeeGlobal Full time ₱2,700,000 - ₱3,700,000
Unlock the Power of Global Logistics

We're more than a logistics company - we're a team of experts who deliver exceptional experiences for our customers and operations. Our Integrated Logistics Global Support Team acts on a global scale, providing customized solutions for multiple customers across various industries.

The Global Support Specialist plays a critical role in ensuring the integrity and efficiency of global logistics operations. This involves managing data flow, resolving incidents, executing service requests, supporting system integrations, and driving process improvements.

Main Responsibilities:

  • Incident Management
    • Investigate and resolve integration, system performance, master data, and process incidents across BSS/MDM scope.
    • Coordinate with cross-functional teams for escalations.
    • Propose and/or implement corrective and preventive actions.
  • Service Request Execution
    • Process system-related service requests independently.
    • Provide support in exceptional cases, drawing on deep knowledge of system connections and client-specific requirements.
  • Implementation & Testing Support
    • Support and lead implementation/testing activities.
    • Identify potential failures and propose or execute corrective action.
  • Root Cause Analysis & Process Improvement
    • Participate in or lead RCA activities.
    • Cluster and analyze recurring issues and contribute ideas for process enhancements.
  • Instruction Creation and Maintenance
    • Maintain and follow existing instructions.
    • Regularly review content for completeness, propose updates, and assist in documentation creation.
  • Escalation Handling
    • Take full ownership of escalations.
    • Communicate timely updates to stakeholders and support colleagues.
    • Maintain proactive communication with leadership.
  • Technical Enablement
    • Provide support in tools such as Excel, SQL, etc.
    • Contribute to improving team efficiency via tool or process innovation.

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