Technical Help Specialist
2 days ago
MCI seeks highly skilled professionals to provide technical assistance and troubleshooting support for clients.
Strong English language proficiency, both written and spoken, is essential.
Key Responsibilities:- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure timely and effective resolutions to satisfy customers
- Previous call center experience
- Work-from-home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Strong troubleshooting and follow-up skills
- Able to multitask and self-manage effectively
This job operates in a professional office environment, requiring the ability to sit/stand for long periods while using a computer and headset.
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