Customer Service Representative
4 weeks ago
Ibex Global Solutions (Philippines) Inc. is a leading provider of customer experience solutions.
Salary and BenefitsWe offer a competitive salary package, including an estimated PHP 25,000 - PHP 35,000 per month, depending on experience and qualifications. Our benefits include work-onsite allowance, extensive HMO coverage for you and your dependents, non-taxable allowance on top of basic salary, excellent program incentives based on performance, group life insurance, and 30 service incentive leaves (paid time off).
Job DescriptionWe are seeking a Customer Service Representative to join our team in Alabang. As a key member of our support team, you will be responsible for providing assistance to both drivers and passengers via email, including car insurance and registration audit as part of the back office work. You will also be required to provide customers with a positive customer service experience, attain or exceed company goals/quotas, and adhere to IBEX Global Philippines company policies and work standards.
Key Responsibilities:- Provide assistance to both driver and passenger
- Perform back office work when the queue permits
- Provide customers with a positive customer service experience
- Attain or exceed company goals/quotas
- Adhere to IBEX Global Philippines company policies and work standards
To succeed in this role, you must have:
- BPO experience is an advantage but not required
- Candidate must be a K12 graduate or at least 2 years college undergraduate (without back subjects) in any field
- At least high school graduate with 6 months call center experience
- Must be willing to work in shifting schedule, weekends and holidays
- Must be willing to do work onsite at Alabang
- Must have average to good communication skills both written and verbal
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