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Customer Satisfaction Coordinator

2 weeks ago

Manila, National Capital Region, Philippines SM Fashion Full time

As a Sales Manager at SM Fashion, you will be responsible for leading sales teams, driving sales growth, and delivering exceptional customer experiences.

Key Responsibilities

The successful candidate will have a strong background in sales leadership, excellent communication skills, and the ability to motivate teams to achieve outstanding results.

Main Tasks
  1. Monitor daily sales performance, identify areas for improvement, and implement targeted solutions to drive sales growth.
  2. Develop and maintain strong relationships with key customers, addressing their concerns and turning them into loyal advocates.
  3. Implement and maintain high standards of visual merchandising, store cleanliness, and fixture maintenance.
  4. Provide regular coaching and feedback to sales clerks to reinforce product knowledge, promotions, and store layout services.
Requirements
  1. Bachelor's Degree in Business Administration or a related field.
  2. At least 2 years' experience in a managerial role within retail, preferably with a background in sales leadership.
  3. Strong leadership skills, excellent customer service abilities, and sound business management principles.
  4. Excellent communication and interpersonal skills.