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Service Delivery Coordinator

2 weeks ago

Manila, National Capital Region, Philippines Permworks Full time

If you're a detail-oriented professional with excellent leadership skills, we encourage you to apply for our Service Delivery Coordinator role at Permworks As a key member of our operations team, you'll be responsible for ensuring seamless service delivery, managing day-to-day operations, and driving customer satisfaction.

This exciting opportunity is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional results.

Key Responsibilities:

  • Service Delivery: Coordinate and manage the delivery of services to customers, ensuring timely and efficient completion of tasks.
  • Operational Management: Oversee daily operations, including scheduling, staffing, and resource allocation.
  • Customer Satisfaction: Monitor and analyze customer feedback, identifying areas for improvement and implementing changes to enhance overall satisfaction.

Requirements & Qualifications:

  • A minimum of 1 year of experience in a service-oriented industry, preferably in a coordinator or supervisor role.
  • Demonstrated expertise in service delivery, operational management, and customer satisfaction.
  • Experience with project management tools like ClickUp and GoHighLevel, with a focus on automating workflows and streamlining processes.