Career Opportunity for a Data-Driven Customer Success Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱4,500,000 - ₱9,000,000
Job Title: Customer Success Manager

We are seeking an experienced and results-driven Customer Success Manager to join our team. This role is crucial in improving customer retention by designing and implementing effective strategies that enhance the overall user experience.

Key Responsibilities:
  • Identify, monitor, and analyze key customer metrics to inform retention strategies.
  • Collaborate with design and product teams to optimize UI/UX and reduce churn.
  • Develop and test solutions to improve navigational flow and usability.
  • Partner with sales and marketing teams to align retention initiatives with business objectives.
  • Provide actionable insights to leadership based on customer behavior data.
  • Ensure accurate reporting on cross-functional projects.
  • Lead efforts to boost referrals and customer advocacy.
  • Support customer onboarding and engagement initiatives.
  • Solve problems quickly, even under pressure.
  • Pursue continuous improvement in processes and systems.
Required Skills and Qualifications:
  • Solid understanding of SaaS, user journey mapping, and usability principles.
  • Strong knowledge of navigation optimization, retention, and referral strategies.
  • 2-5 years of experience in related roles; at least 1 year in leadership is preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
  • Excellent communication skills and a can-do attitude.
What We Offer:

A dynamic and innovative work environment where you can grow and make a real impact in legal tech. Join us, collaborate with passionate individuals, and take the next step in your career.

Job Details:
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industry: IT Services and IT Consulting

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