Customer Success Professional

5 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerSuccess Full time ₱3,200,000 - ₱4,500,000
Job Title

We are seeking a customer-focused professional to excel in the role of Customer Success Manager.

Key Responsibilities:
  • BUILD STRONG CUSTOMER RELATIONSHIPS: Develop and maintain long-term relationships with clients, ensuring satisfaction and retention through effective communication and issue resolution.
  • DRIVE CUSTOMER SUCCESS: Understand customer needs and provide strategic guidance to help them achieve their business goals through the effective use of our products and services.
  • ONBOARD AND ENGAGE CLIENTS: Onboard new clients and ensure a smooth transition into using our products and services, proactively monitoring customer engagement and usage data to identify opportunities for improvement.
  • COLLABORATE WITH INTERNAL TEAMS: Work closely with sales, marketing, and product teams to improve the customer experience and drive business growth.
Requirements:
  • Bachelor's degree in Business, Marketing, Communications, or a related field
  • Minimum 3 years of experience in customer success, account management, or a related role
  • Experience in SaaS, technology, or B2B industries is preferred
  • Strong understanding of customer relationship management principles
Essential Skills:
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and a customer-first mindset
  • Ability to analyze data and derive actionable insights
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools

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