IT Service Management Leader
24 hours ago
We are seeking a highly skilled IT Service Management Leader to join our team at Okada Manila. As an ITIL process governance specialist, you will be responsible for overseeing the implementation and management of ITIL-based processes.
Key Responsibilities:
- Develop and implement effective IT service management strategies to drive high-quality service delivery.
- Lead teams in managing service levels, tracking KPIs, and following through issue resolutions that impact service availability and performance.
- Drive continual improvement of IT services, processes, and performance by identifying opportunities to enhance service delivery and reduce inefficiencies.
Requirements:
- Bachelor's Degree in Information Technology or related field.
- ITIL Foundation certification; ITIL Expert or Practitioner certification is preferred.
- Certifications related to audit and compliance (e.g., CISA, ISO 20000 Auditor).
- At least 5 years' experience in IT service management, including proven track record in managing ITSM processes and coordinating audit activities.
- Strong leadership skills, excellent analytical and problem-solving skills, strong communication and interpersonal skills.
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IT Service Delivery Manager
3 days ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeAbout the Role:We are looking for a talented IT Service Delivery Manager to join our team at CEVA IT Shared Service. The ideal candidate will have experience in managing network operations, ensuring that network infrastructure meets architecture designs and standards, and working closely with global partners in a 24x7 environment.Key...
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IT Service Delivery Manager
5 days ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeJob Overview:The Windows Operating System Deployment Engineer will be responsible for deploying and managing Windows operating systems across the organization.Main Duties and Responsibilities:
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Operations Manager Leader
18 hours ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeJob OverviewWe are seeking a skilled Operations Manager to join our team at DME Service Solutions. In this role, you will be responsible for managing a team of customer service representatives and ensuring they provide high-quality service to our clients.As an Operations Manager, you will monitor calls and other correspondence between representatives and...
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Country Growth Strategy Executive
24 hours ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeKey ResponsibilitiesSales Process: Utilize consultative sales process based upon 'needs satisfaction selling' to sell CEVA's Ground and Rail services to assigned/targeted accounts, to exceed budget.Schedule and Conduct Sales Calls: Schedule and conduct the number of sales calls per week as mandated. These sales calls are to be focused on target accounts, new...
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DME Service Solutions Senior Representative
5 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeSolution DevelopmentWe strive to be the industry leader in global call center business process outsourcing service solutions.Key Skills and QualificationsManages a team of assigned customer service representatives.Presents monthly and annual call center action plans and objectives.Provides inspired leadership for the organization.
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Service Delivery Leader
1 day ago
Manila, National Capital Region, Philippines EURONET TECHNOLOGY SERVICES, INC. Full timeJob SummaryEURONET TECHNOLOGY SERVICES, INC. is seeking a Service Delivery Leader to oversee the delivery of exceptional service to our customers. This role requires a strong leader who can motivate and support a large team, drive operational excellence, and ensure compliance with regulatory requirements.Key Responsibilities:Team Management: Lead, motivate,...
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International Logistics Manager
24 hours ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeAbout Ceva IT Shared Service:We are a leading provider of supply chain solutions. Our mission is to deliver innovative and efficient logistics services to our clients.Key Requirements:The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in project management.Responsibilities:Develop and...
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Service Delivery Leader
2 days ago
Manila, National Capital Region, Philippines TeleTech Holdings, Inc. Full timeJob DescriptionThe Service Delivery Leader is responsible for supporting and motivating their team to achieve client goals. This includes answering associate questions, issues, and customer escalations while ensuring quality customer experience on every call.You will report to the Senior Manager, Service Delivery, and work closely with your team to create...
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Cross-Border Services Leader
15 hours ago
Manila, National Capital Region, Philippines Western Union Full timeAbout Western Union:Western Union is a global leader in cross-border money movement and payment services. We are passionate about making financial services accessible to humans everywhere. Our goal is to provide easy-to-use products and services that help our customers move forward.About the Role:The Cross-Border Services Leader will play a key role in...
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Service Innovation Manager
5 days ago
Manila, National Capital Region, Philippines Service Design Magazine Full timeService Design Magazine is seeking an experienced Service Innovation Manager to lead our service innovation efforts. In this role, you'll be responsible for shaping the user experience and service design across our portfolio. You'll conduct evaluative research, develop service concepts, and create prototypes to deliver optimal user experiences.Your...
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Business Development Manager
24 hours ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeCompany OverviewCeva IT Shared Service is a leading provider of logistics and supply chain solutions. Our team is dedicated to delivering exceptional service and driving business growth.
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Inbound Call Agent Team Leader
3 days ago
Manila, National Capital Region, Philippines Canon Business Service Centre (PHL) Full timeAs a market leader in business process optimisation and IT services, we have over 20 years of experience helping organisations optimise, automate, and transform their operations.We work collaboratively with customers to deliver bespoke solutions designed to meet and exceed their business needs.The Order Management Coordinator will support Inbound/Outbound...
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Customer Service Team Leader
24 hours ago
Manila, National Capital Region, Philippines HGS Offshore Staffing Solutions Full timeHGS Offshore Staffing Solutions seeks an experienced Customer Service Team Leader to lead our team of customer service and technical support agents. As a key member of our organization, you will play a crucial role in driving performance targets and delivering exceptional customer experiences.This challenging role requires a unique blend of leadership,...
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Accounting Services Leader
5 days ago
Manila, National Capital Region, Philippines Spanasiacarrier Full timeAbout the Role:We are seeking an experienced Accounting Services Leader to join our team. The successful candidate will be responsible for ensuring the company's compliance with local tax regulations through accurate preparation and timely submission of tax returns (monthly, quarterly, annual) and payment of taxes due.Key Responsibilities:Develop and...
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IT Infrastructure Leader
3 days ago
Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full timeRequirements and QualificationsBachelor's degree in any discipline.At least 1 year of overall experience in IT Infrastructure Management/Support or in Enterprise Service Desk/Technical Support environment.Proven people development and leadership skills.ITIL certification or an equivalent combination of education and experience is an advantage.
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Program Management Leader
5 days ago
Manila, National Capital Region, Philippines Poutrix Full timeRole OverviewThe Global Sector Program at Poutrix is a key component of our international organization, leading and steering 5 Global Market Sectors. As the Program Manager, you will support the Global Market Sector Leader and all Global Account Leaders within the program.
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Logistics Account Management Specialist
24 hours ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full timeJob DescriptionThe role of the Ground Business Development Manager is to achieve country growth targets of Ground Product in line with the Ground regional & global strategy. This includes supporting country product and providing Ground expertise on major opportunities to ensure that customer requirements are fully understood and integrated within solutions....
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Customer Service Expert
6 days ago
Manila, National Capital Region, Philippines Tech Mahindra Ltd. (IT) Full timeCompany Overview: Tech Mahindra Ltd. (IT) is a leading provider of digital transformation, consulting, and business process outsourcing services.Job Summary: We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Deliver exceptional customer service via phone, email, and chat platforms.Resolve customer...
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Transition Project Lead
24 hours ago
Manila, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time**Job Overview:**Ceva IT Shared Service is seeking a highly skilled Transition Project Lead to join our team.About the Role:This role requires a seasoned professional with experience in international logistics and business process outsourcing. The successful candidate will lead multicultural project teams in delivering transition projects, utilizing agile...
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Talent Management and HR Services Leader
5 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeAbout the RoleThe Talent Management and HR Services Leader is responsible for developing and implementing HR strategies that drive business results and improve employee engagement.Key ResponsibilitiesDevelop and implement HR strategies aligned with business objectives.Drive continuous improvement in HR processes and programs.Policies and ComplianceDevelop,...