
Global Project Manager
2 days ago
Your potential has a place here with our award-winning employment experience. As a project manager, you'll be part of bringing humanity to business.
What You'll Be Doing
As the primary liaison overseeing projects at our customer experience centers, you'll be the point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you'll build plans, establish project deadlines, assign functional responsibilities, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.
You'll report to the Director of Learning & Development who is responsible for project management and department governance. You'll contribute to the success of the business as you are the primary point of contact overseeing the various internal initiatives.
During a Typical Day, You'll
- Build, manage and maintain master project documentation
- Partner with internal teams, senior executive level partners and external clients and vendors
- Communicate and document program requirements and status to clients, internal team members and other partners
- Support the deployment, promotion and achievement of departmental and corporate strategy, business goals and objectives
- Identify risk and mitigation, and escalate when necessary
What You Bring to the Role
- Bachelor's degree or equivalent relevant experience
- 2+ years' experience in a project management role leading the deployment of medium to large scale global projects
- Comfortable facilitating meetings and effectively completing project plans and deliverables for client facing, senior and executive level management
- Experience with project management and word processing software, spreadsheet, and flowcharting applications (MS Project, Asana, MS Office, Excel and Visio)
- Travel Requirement: 25%, Must have or be able to obtain a valid passport and be willing to travel internationally
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- A great compensation package and performance bonus opportunities
About Us
We're a business that makes customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
We're proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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