Real Time Data Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeAnalytical Full time ₱2,500 - ₱3,500

Job Title: Real Time Analyst

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The primary goal of this position is to manage and balance service levels across all internal and external locations, lines of business, and products according to contractual agreements and internal goals.

This role provides timely and appropriate communication regarding the performance of the account to all interested parties.

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Key Responsibilities:

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• Update and process data for real-time performance analysis.

• Obtain quantifiable performance figures to make critical recommendations to address account performance issues.

• Manage and monitor the queue for the Operations account against the attainment of passing service levels.

• Act as the central point of communication regarding account performance by cascading vital information to key decision-makers.

• Escalate relevant information on account performance to Management and ensure proper documentation on major incidents.

• Keep up to date on new policies and procedures addressing day-to-day issues of specific accounts.

• Provide information on key issues and challenges in attaining service levels and devise necessary responses to resolve such matters.

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Requirements:

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• Must be able to commit to your work schedule, be punctual, and be accountable for your actions.

• Remain engaged and responsive to all internal communications.

• Self-reliant with an information seeker mindset.

• Keen problem solver with the ability to think on your feet.

• Trusted and uses good judgment.

• Encouraged to express your opinion within the context of professionalism.

• Work with humility. Be open to coaching and continuous improvement coaching to allow you to perform at a high level.

• Cultivate team culture according to company values and promote a positive work environment.

• Knowledge: Must possess knowledge or relevant experience in real-time analytics.

• Analytical skills: Possess analytical skills to review information, analyze data, and make appropriate recommendations for improvement.

• Communication skills: Have strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues.

• Organizational skills: Able to manage a range of tasks, prioritize responsibilities, and meet deadlines.

• Ability to handle pressure: Work effectively in fast-paced situations, and adapt to rapid changes in information, process, direction, or immediate workflow.

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Benefits and Requirements:

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Full-Time position with weekdays, weekends, and nighttime availability.

High school diploma or equivalent with a minimum of 1 year of WFM or related experience.

Must have a strong internet connection with the ability to support online systems and applications.

Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing.

Ability to operate a computer/laptop and a headset.

Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time.

Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.

Decisiveness and attention to detail.

Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

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