Real Time Performance Specialist

3 days ago

San Fernando, Central Luzon, Philippines beBeeAnalyzer Full time ₱1,500,000 - ₱2,700,000
Job Description

This role involves monitoring real-time operations to ensure adherence to schedules and performance metrics. Strong analytical skills and close collaboration with operations management are crucial.

As a key member of our team, you will be responsible for monitoring agent adherence and escalating any issues that may arise. Your ability to effectively communicate with stakeholders and work closely with operations management will be essential in driving business success.

You will oversee agent attendance, report deviations, and utilize the DANER approach to monitor real-time activities and maintain operational efficiency. Additionally, you will collaborate with operations management to enforce schedule adherence and manage non-adherence professionally.

Required Skills and Qualifications
  • Strong analytical skills to drive data-driven decision making
  • Effective communication skills, both written and verbal, to engage with stakeholders
  • Proficiency in Microsoft Office to efficiently manage tasks and workflows
  • Ability to multi-task and meet deadlines while maintaining attention to detail
Benefits of this Role

By joining our team as a Real Time Analyst, you will have the opportunity to grow professionally and contribute to the success of our organization. We offer a dynamic work environment, opportunities for professional growth, and a competitive compensation package.

What You Will Be Doing

As a Real Time Analyst, your primary responsibilities will include:

  • Monitoring agent adherence and escalating any issues
  • Overseeing agent attendance and reporting deviations
  • Utilizing the DANER approach to monitor real-time activities and maintain operational efficiency
  • Collaborating with operations management to enforce schedule adherence and manage non-adherence professionally

  • Specialist, WFM Real Time

    1 week ago

    San Fernando, Central Luzon, Philippines Mobile Full time $40,000 - $60,000 per year

    Specialist, WFM Real Time Your potential has a place here with TTEC's award-winning employment experience. As a Specialist – Workforce Management – Real Time working remotely in the Philippines, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our...

  • Real Time Data Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeAnalytical Full time ₱2,500 - ₱3,500

    Job Title: Real Time Analyst">The primary goal of this position is to manage and balance service levels across all internal and external locations, lines of business, and products according to contractual agreements and internal goals.This role provides timely and appropriate communication regarding the performance of the account to all interested...

  • Real Time Analyst

    1 week ago

    San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time $40,000 - $80,000 per year

    Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Real Time Analyst - Finance Account who will be working with Connext's...

  • Workforce Real Time Analyst

    1 week ago

    San Fernando, Central Luzon, Philippines J-K Network Manpower Services Full time ₱30,000 - ₱40,000 per year

    COMPANY PROFILE: Information technology, outsourcing, and business consulting services.Position: Workforce Real Time AnalystIndustry: BPO CompanyWork Location: Clark PampangaSalary: Php 30,000 - Php 40,000 grossWork Schedule: Shifting (Morning, Mid and Night shift)Work Set Up: Working OnsiteBENEFITS :HMO for Employee and 2 Dependents (On Day 1)Quarterly...

  • Workforce Real Time Analyst

    1 week ago

    San Fernando, Central Luzon, Philippines Connext Global Solutions Inc Full time $40,000 - $80,000 per year

    Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Workforce Real Time Analyst - Finance Account who will be working with...

  • Performance Optimization Specialist

    1 day ago

    San Fernando, Central Luzon, Philippines beBeeDataDriven Full time ₱1,800,000 - ₱2,500,000

    Job OpportunityThe Real-Time Analyst plays a pivotal role in ensuring the seamless day-to-day operations of accounts by scrutinizing attendance, productivity, and performance data.Main ResponsibilitiesDaily Monitoring & AnalysisReview attendance and productivity reports from internal tools and the central Reports Team.Monitor real-time dashboards for team...

  • Team Lead, WFM Real Time

    1 week ago

    San Fernando, Central Luzon, Philippines Mobile Full time $40,000 - $60,000 per year

    Team Lead, WFM Real Time Your potential has a place here with TTEC's award-winning employment experience. As a Team Lead – Workforce Management – Real Time working remotely in Manila, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Have a passion to solve work puzzles in real time and mentor...

  • Senior Real Estate Title Specialist

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeTitle Full time ₱1,500,000 - ₱2,500,000

    Job Title: Senior Real Estate Title SpecialistWe are seeking a highly skilled and experienced Senior Real Estate Title Specialist to join our team. The ideal candidate will have a strong background in real estate transactions, title work, and document preparation.Responsibilities:Handle all aspects of the title processing cycle for real estate...

  • Real-Time Analytics Platform Architect

    2 days ago

    San Fernando, Central Luzon, Philippines beBeeBackend Full time ₱864,000 - ₱1,056,000

    Expert Backend DeveloperWe're a pioneering force in the industry, leveraging AI-driven technology to analyze customer behavior in retail and public spaces without compromising privacy. Our innovative use of computer vision and machine learning is revolutionizing the way businesses operate.Your RoleAs an Expert Backend Developer, you'll be responsible for...

  • Real-Time Workforce Management Lead

    2 weeks ago

    San Fernando, Central Luzon, Philippines beBeeMentorship Full time ₱1,200,000 - ₱2,400,000

    Be the spark that brightens days and ignites your career with our award-winning employment experience. As a Real-Time Workforce Management Lead working onsite, you'll be a part of bringing humanity to business.Key Responsibilities:Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating...