Quality Assurance Specialist

1 day ago

Batangas, Calabarzon, Philippines beBeeQuality Full time ₱1,000,000 - ₱1,500,000

Job Title: Quality Assurance Specialist

About the Role

We are seeking a detail-oriented and analytical individual to join our team as a Quality Assurance Specialist. In this role, you will be responsible for ensuring the quality of customer interactions across various touchpoints.

Your primary objective will be to interpret and implement quality assurance standards, providing accurate and comprehensive feedback to agents. You will also be required to document quality assurance activities, maintain audit logs, and participate in call calibration sessions.

To succeed in this position, you must have a strong understanding of quality assurance principles and be able to analyze performance data to identify trends and areas for improvement.

You will work closely with the QA Manager to develop and implement quality management strategies, provide training to team members, and conduct coaching sessions as needed.

This is an excellent opportunity for a motivated and detail-oriented individual who is passionate about delivering high-quality results.

Key Responsibilities:

  • Review agents' conversations to ensure compliance with quality standards
  • Maintain audit logs and document quality assurance activities
  • Participate in call calibration sessions and provide feedback to agents
  • Develop and implement quality management strategies
  • Provide training to team members and conduct coaching sessions
  • Analyze performance data to identify trends and areas for improvement
Required Skills and Qualifications

To be successful in this role, you will need:

Education: Bachelor's degree in a related field

Experience: 2-3 years of experience in quality assurance or a related field

Skills:

  • Strong understanding of quality assurance principles
  • Excellent analytical and problem-solving skills
  • Meticulous attention to detail
  • Outstanding communication skills
  • Ability to work independently and as part of a team
Preferred Skills and Qualifications

The following qualifications are preferred but not required:

Language Skills: Ability to speak and understand Spanish

Technical Skills: Experience with Google Workspace, Microsoft, and Salesforce

Why Work with Us

We offer a dynamic and supportive work environment that fosters growth and development. As a Quality Assurance Specialist, you will have the opportunity to make a meaningful impact on our organization and contribute to our mission of delivering exceptional customer experiences.

We are committed to supporting our employees in their professional and personal goals. We offer competitive compensation and benefits packages, as well as opportunities for career advancement.

If you are a motivated and detail-oriented individual who is passionate about delivering high-quality results, we encourage you to apply for this exciting opportunity.

  • Senior Quality Assurance Specialist

    10 hours ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time ₱600,000 - ₱900,000

    Job DescriptionThe Quality Assurance Specialist will monitor inbound and outbound interactions, and evaluate customers' experience.Responsibilities:Score each interaction from 1 to 5 in different Key Performance Indicators: communication, approach, was the resolution (qualified or not qualified) correct, what could be improved, and recollected all...

  • Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time ₱600,000 - ₱1,100,000

    We are seeking a dedicated and detail-oriented Quality Assurance professional to join our team. As a Quality Assurance specialist, you will be responsible for ensuring the quality and reliability of our software products.Job Responsibilities:Craft comprehensive test plans that ensure rigorous testing of our software products.Identify, document, and replicate...

  • Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time $14,400 - $16,800

    Job Title: Quality Assurance SpecialistThe successful candidate will be responsible for ensuring the quality and integrity of our deliverables, operational processes, and internal data.To achieve this, they will develop and enforce robust Standard Operating Procedures (SOPs), execute data quality and remediation programs, conduct internal audits to...

  • Junior Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time ₱54,000 - ₱72,000

    We are seeking a skilled Junior Quality Assurance Specialist to join our team. As a Junior Quality Assurance Specialist, you will play a key role in testing and validating web integrations, features, and analytics dashboards for both customer and internal projects.This is an excellent opportunity for an early-career QA looking to grow technical and business...

  • Software Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time ₱4,500,000 - ₱5,500,000

    Job TitleA career opportunity exists for a Quality Assurance Specialist to manage the translation of platforms globally.Key ResponsibilitiesManage localization projects including timelines, resources and deliverables to ensure timely completion.Create and manage global multilingual content strategies to facilitate high-quality translations for First...

  • Crypto Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeCryptoQualityAssurance Full time $60,000 - $80,000

    Crypto Quality Assurance Specialist">Our firm is seeking a skilled and diligent Crypto Quality Assurance Specialist to join our dynamic team. As a vital member of our organization, you will play a pivotal role in ensuring the reliability and security of our products.">The ideal candidate will possess a deep understanding of the cryptocurrency landscape,...

  • Reliable Quality Assurance Expert Wanted

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time $60,000 - $90,000

    Quality Assurance SpecialistWe are seeking a diligent Quality Assurance Specialist to play a crucial role in ensuring the reliability and stability of our software products.Collaborate with cross-functional teams to analyze and interpret requirements, derive relevant test scenarios, and execute comprehensive test cases.Plan, estimate, and prioritize testing...

  • Quality Assurance Staff

    1 week ago

    Batangas, Calabarzon, Philippines Furukawa Automotive Systems Full time ₱500,000 - ₱1,000,000 per year

    About the role Join the Furukawa Automotive Systems Lima Philippines, Inc' team as a Quality Assurance Staff. In this full-time role based in Lipa City Batangas, you will play a key part in ensuring the quality and safety of the company's manufacturing processes and products. Your expertise will contribute to the success of the business within the...

  • Senior Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQualityAssurance Full time ₱700,000 - ₱900,000

    Job TitleThe primary goal of this role is to oversee the day-to-day operations within a vendor qualification team. This involves strategic planning and coordination with external auditors.Build strong working relationships with various teams to support vendor management;Contribute to the development of audit schedules, quality metrics, and reports;Drive...

  • Senior Quality Assurance Specialist

    1 day ago

    Batangas, Calabarzon, Philippines beBeeQuality Full time ₱1,000,000 - ₱1,200,000

    Quality Assurance RoleWe are seeking a highly skilled and experienced Quality Assurance professional to champion quality within our organisation.This role will involve monitoring, maintaining and improving our purpose-built Quality Management System in accordance with ISO 13485 and ISO 9001 standards.Key responsibilities include:Ensuring overall compliance...