Remote Technical Support Specialist

5 days ago

Morong, Philippines beBeeSupport Full time ₱800,000 - ₱1,200,000
Technical Support Role

About the Job:

We're looking for skilled technical support specialists to join our team. As a Technical Support Engineer, you'll be responsible for providing remote technical assistance to clients in a 24/7 environment. This is an entry-level position that offers opportunities for growth and development.


Key Responsibilities:

  • Provide first contact support to clients via phone, email, or chat to resolve technical issues efficiently.
  • Document and track service desk incidents within the application.
  • Collaborate with team members to identify solutions and escalate issues as needed.
  • Offer first-tier support for Windows, macOS, printers, mobile devices, Microsoft 365, Active Directory, and basic hardware troubleshooting.

Requirements:

  • A few years of experience in technical support or related fields.
  • Strong written and verbal communication skills to maintain client relationships.
  • Ability to defuse potentially difficult situations with clients.
  • Sound judgment and decision-making skills to make decisions affecting clients.
  • Ability to work independently in a fast-paced SLA-driven environment.
  • Availability to work flexible hours, including night shifts and weekends.

Employment Details:

  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology

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