
Enhance Operational Efficiency and Expand Access to Transformative Therapies
1 week ago
As a key member of our team, you will play a vital role in enhancing operational efficiency and expanding access to transformative therapies.
Our clinic is seeking an Administrative Assistant who can provide exceptional administrative support to our member experience & clinical teams, manage patient communications, and ensure efficient workflow within the clinic.
- Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
- Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
- Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
- Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
- Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
- Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.
Required Skills and Qualifications:
- Education: High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
- Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
- Communication: Excellent verbal and written communication skills.
- Organization: Strong organizational and multitasking abilities, with keen attention to detail.
- Customer Service: Demonstrated customer service experience with a patient-centered approach.
- Confidentiality: Understanding of HIPAA and patient privacy regulations.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.
What We Offer:
We are a rapidly growing startup that values teamwork, innovation, and continuous learning. Our ideal candidate is a motivated and organized individual who can thrive in a dynamic environment and contribute to the success of our team.
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