Service Transformation Expert

1 week ago

Barcelona, Philippines beBeeAutomation Full time ₱1,200,000 - ₱1,500,000
Transformative Service Expertise

We are seeking a highly skilled individual to join our team as a Service Operations Specialist. In this role, you will be responsible for driving process redesign and automation initiatives that deliver transformative service experiences.

About the Role

As a Service Operations Specialist, you will work closely with cross-functional teams to identify opportunities for radical improvement in our service journey. You will design future-state workflows that revolutionize operational effectiveness by combining policy, process, and automation. Your goal will be to achieve breakthrough results that delight our customers and pros.

Key responsibilities include:

  • Identifying opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives rather than incremental gains.
  • Designing future-state workflows that combine policy, process, and automation to achieve transformative results.
  • Partnering with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.
  • Collaborating with Business Applications to ensure solution designs represent a fundamental shift and are aligned with business intent.
  • Tracking and interpreting performance metrics to evaluate the success of new initiatives and identify opportunities for further innovation.
  • Documenting frameworks, playbooks, and best practices that allow repeatable improvement and cross-team alignment for future ground-up initiatives.
Requirements

To succeed in this role, you must bring:

  • 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments (e.g., bots, agent assist, self-service) and a vision for their transformative potential.
  • Comfortable leading discovery, facilitation, and cross-functional problem solving with a focus on groundbreaking solutions.
  • Strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.
  • Passion for building excellent, scalable systems that represent a paradigm shift, not just optimizing existing tools.

Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. Our team is committed to fostering an inclusive and diverse work environment where everyone feels valued and empowered to contribute their best work.

What's Next

If you are passionate about delivering transformative service experiences and have the skills and expertise to drive real change, we want to hear from you Please submit your application, including your resume, cover letter, and any relevant samples or portfolios.

  • EDI Data Transformation Expert

    1 week ago

    Barcelona, Philippines beBeeDataTransformation Full time ₱60,000 - ₱90,000

    EDI Data Transformation SpecialistThis is a challenging role for an expert in EDI data transformation. The ideal candidate will have a strong background in Python and SQL programming, as well as experience with 834/X12 transactions.The successful applicant will be responsible for assisting in the migration away from Orderful and transforming data from JSON...

  • Digital Transformation Expert

    1 week ago

    Barcelona, Philippines beBeeDesign Full time $16,000 - $32,000

    Job OverviewThis freelance role involves leading digital transformation and maintaining a strong online presence for our clients.The Impact You'll MakeBuild and customize Shopify websites to drive business growth.Implement custom design elements via Figma, ensuring optimal user experience across platforms.Maintain consistent brand assets, product labels, and...

  • Image Model Transformation Expert

    1 week ago

    Barcelona, Philippines beBeeTransformation Full time ₱3,000,000 - ₱6,000,000

    Job Title: Image Model Transformation ExpertWe are seeking a detail-oriented and technically skilled individual to transform high-resolution 2D portrait images into 3D bas-relief point cloud models for subsurface crystal engraving.This role is ideal for someone with a strong grasp of image processing, 3D modeling, and precision formatting for laser engraving...

  • Data Transformation Specialist

    1 week ago

    Barcelona, Philippines beBeeData Full time $30,000 - $36,000

    Data Configuration ExpertThis role involves collaborating with our team to optimize the development and maintenance of our data extract, transform & load (ETL) platform. We're looking for a skilled individual who can ensure seamless data transformation and loading by mapping source to destination files.The ideal candidate will possess strong analytical and...

  • Transformative Software Development Expert

    1 week ago

    Barcelona, Philippines beBeeSoftware Full time ₱1,200,000 - ₱1,500,000

    Senior Java Developer LeadWe're on a mission to revolutionize the tech industry.Our company is a progressive technology services organization that partners with select industries and clients to work on pioneering solutions via digital transformation, modern software development, and venture building.We create world-class and impactful products and solutions...

  • Digital Transformation Expert

    1 week ago

    Barcelona, Philippines beBeeICTLead Full time ₱800,000 - ₱1,000,000

    Job TitleThe Member Development Lead is a key role that focuses on developing the ICT capability of members based on their critical needs. This position plays a crucial part in ensuring members have the skills and knowledge to fulfill their ICT-related mandates.This role involves assessing member needs, designing and implementing ICT capability development...

  • Strategic Transformation Lead

    1 week ago

    Barcelona, Philippines beBeeTransformation Full time $95,000 - $110,000

    About the RoleAs a Senior Engagement Manager, you'll be part of a Professional Services team that delivers strategic engagements to drive transformational opportunities and execute change programs.This role considers people, process, and technology – ensuring customer success, business value, and delivering high levels of satisfaction.Key...

  • Expert Data Solutions Specialist

    1 week ago

    Barcelona, Philippines beBeeData Full time ₱15,000 - ₱25,000

    Job Title: Data Engineer ExpertWe are a digital transformation specialist, uniting human expertise with artificial intelligence to create scalable technology solutions. With over 7,400 professionals worldwide, we've built partnerships with more than 1,000 clients during our years of history.As a Senior Data Engineer, you will be responsible for designing,...

  • Client Growth Expert

    1 week ago

    Barcelona, Philippines beBeeClientGrowth Full time ₱7,200,000 - ₱9,600,000

    Job Title: Client Growth Expert">Role OverviewAs a Client Growth Expert, you will be at the forefront of customer interactions, ensuring our clients receive maximum value from our services.You will navigate the exciting world of virtual assistance, helping businesses optimize their operations and achieve their goals through enhanced productivity and...

  • Client Service Expert

    1 week ago

    Barcelona, Philippines beBeeCustomerService Full time ₱70,000 - ₱80,000

    Join our team as a high-level Client Service Expert to provide personalized assistance to our clients via email and chat.ResponsibilitiesManage, communicate, and respond to customers' inquiries via email and chat.Understand customers' needs and offer them customized solutions.Act as a trusted advisor to couples, providing guidance and recommendations to...