Incident Resolution Manager

AIA Digital+ Philippines is looking for a highly skilled professional to join its team as an Incident Resolution Specialist. The successful candidate will be responsible for ensuring that incidents are resolved in a timely and efficient manner.The primary objectives of this role are to ensure the smooth and continuous operation of Incident and Problem...

Job SummaryAIA Philippines is seeking a seasoned Technology Operations Head to lead our Incident and Problem Management functions. As a key member of our IT service management team, you will be responsible for ensuring the smooth and continuous operation of our IT services.Key Responsibilities:Develop and implement strategies to improve the efficiency and...

Work Set-Up:100% onsite in McKinley Hill, Taguig City, Philippines | Graveyard Shift or Shifting ScheduleAbout This Role:Incident Manager ensures the smooth resolution of incidents, minimizing the impact on business operations. Acting as the primary point of contact during an incident, the incident manager oversees the process from start to finish, ensuring...

Incident ManagementLead the incident management process to ensure timely detection, recording, categorization and resolution of incidents.Coordinate and prioritize incidents to meet SLAs, minimizing downtime and business impact.Ensure proper communication with stakeholders regarding incident status and resolution progress.Provide post-incident reviews to...

**Job Summary**We are seeking a Senior Incident Management Specialist to join our team at METROGLOBAL SERVICES, INC.About the PositionThe successful candidate will be responsible for leading teams, managing Sev 2 and Sev 3 incidents, and developing process improvements.ResponsibilitiesManage Sev 2 and Sev 3 incidents, ensuring timely and effective...

Job SummaryThe Major Incident Manager is responsible for overseeing and coordinating the response to major incidents that significantly impact business operations. This role ensures timely resolution, minimal downtime, and effective communication with various teams.

Job SummaryThe Major Incident Manager role at HCL Technologies Philippines Inc is responsible for managing and coordinating the response to major incidents that significantly impact business operations. This includes ensuring timely resolution and communication with stakeholders.This position requires strong leadership skills, analytical thinking, and...

Job DescriptionThis role involves analysing data trends on incidents to identify problem candidates, recording relevant details, managing problem creation to closure, and coordinating proactive escalation of priority problems.The successful candidate will use standard problem analysis techniques to facilitate identification and validation of root causes,...

We are looking for a skilled and proactive Network Incident Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

The primary objective of the Manager – IT Service Management is to ensure the smooth & continuous end-to-end operation of Incident and Problem Management processes across AIA. By effectively managing each of the IT service management functions, the incumbent will contribute to maintaining high levels of service availability, minimizing disruptions to...

Job SummaryThe Major Incident Manager is responsible for managing and coordinating the response to major incidents that significantly impact the business operations of the insurance company. This role ensures that incidents are resolved efficiently and effectively, minimizing downtime and disruption. The Major Incident Manager will work closely with various...

We are looking for a highly skilled Global Incident Manager to join our team at Connsuite. This role will involve managing complex incidents and ensuring that they are resolved in a timely and efficient manner.The ideal candidate will have 2+ years of experience in content moderation and/or customer support escalations, with a strong understanding of...

We are looking for a skilled and proactive Situation Manager with at least 2 years of experience managing network incidents. The ideal candidate will have a certification related to network technologies (e.g., CCNA, CCNP, CCDP, JNCIA, JNCIE) and strong communication skills to efficiently handle incidents, coordinate between teams, and ensure timely...

Job OverviewAs a Salesforce Technical Support Specialist at Global Process Manager Inc., you will play a vital role in delivering exceptional support services to our users. Your primary focus will be on managing support tickets, collaborating with the Super User team, and maintaining the Salesforce platform.Main Responsibilities:Ticket management: Utilize...

Cybersecurity Incident Responder (Incident Response Specialist)Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential...

Incident ManagementZendesk is committed to delivering exceptional user experiences. To achieve this, we require a skilled Incident Response Manager to join our team.In this role, you will be responsible for managing and resolving technical incidents in a timely and efficient manner. Your expertise will enable us to minimize downtime and ensure high levels of...

Incident Response ManagerThis role manages the incident response lifecycle, including conducting post-incident reviews, identifying gaps and lessons learned to enhance the organization's incident response capabilities.Key Responsibilities:Manages the incident response lifecycle, including conducting post-incident reviews.Identifies gaps and lessons learned...

Qualifications:At least 5 years minimum experience as Incident ManagerKnowledgeable in Change ManagementExperience in P1/ Crisis calls and Incident ManagementExperience in communicating to stakeholders/users via email notificationITIL - ITSM experienceCan work in Alabang (Hybrid Setup, 2 days WFH & 3 days onsite)Can work in Shifting schedulesNote: Only those...

About WristWrist is the world's leading ship and offshore supplier of marine provisions and stores with a market share of approximately 12%.With the launch of the digital marketplace, Source2Sea, Wrist is leading the digital transformation of the marine supply industry. All year round, we offer 24/7 global online sourcing and logistics, providing data...