Customer Service Representative

2 days ago

San Juan, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000

Job Title: Virtual Receptionist

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About the Role">

  • We are seeking a skilled Virtual Receptionist to provide exceptional customer service via telephone, ensuring seamless communication with our clients.
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Responsibilities">

  • Answer incoming calls promptly and professionally, addressing client inquiries and concerns in a timely manner.
  • Routinely handle phone calls from various departments, efficiently routing calls to the relevant team members or resolving issues directly.
  • Provide general information about our organization, services, and processes as required, consistently demonstrating knowledge and understanding of our operations.
  • Maintain accurate records of all interactions, including call logs and messages, for efficient reference and reporting purposes.
  • Strictly adhere to established protocols for handling calls, maintaining data integrity, and updating internal directories as necessary.
  • Cultivate strong working relationships with internal teams, collaborating closely to ensure seamless workflows and prioritized tasks.
  • Present our organization with a warm, professional demeanor in all communications, upholding our values of excellence and dedication.
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Requirements">

  • A minimum of three years' experience in a receptionist, call center, or customer service role is mandatory.
  • Previous experience supporting North American teams or clients is highly valued.
  • Excellent verbal communication and listening skills, coupled with strong interpersonal abilities, are essential for success in this position.
  • Demonstrated proficiency in navigating company structures, team functions, and technical systems is necessary for effective performance.
  • A reliable internet connection and quiet, professional work environment are prerequisites for remote work arrangements.
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Preferred Qualifications">

  • Background in administrative support or executive assistance is desirable.
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About Us">

We prioritize professionalism, positivity, and people-first support, fostering a dynamic work environment that respects individual contributions and encourages growth.

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