Dedicated Technical Support Specialist Wanted
1 day ago
We are seeking a skilled and dedicated Technical Support Engineer to join our team. The ideal candidate will possess excellent technical skills, strong communication abilities, and a passion for delivering exceptional customer service.
The successful candidate will be responsible for providing timely and effective technical support to customers via phone, chat, and ticket channels. They will also be expected to identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions.
In addition, the Technical Support Engineer will provide ideas and assist with creation of documentation and training material for external and internal Support Center content. They will maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers.
The main responsibilities of this position include:
- Providing technical support to troubleshoot and resolve technical issues reported by external customers and other team members through phone, chat, and ticket channels
- Identifying bugs, testing, reproducing, reporting, and working with the escalation engineers to assist with a fix and test/verify fix versions
- Providing ideas and assisting with creation of documentation and training material for external and internal Support Center content
- Maintaining clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers
To be considered for this position, you must have:
- Minimum 4+ years of strong Tier 1 level Technical Support and Customer Service experience.
- Ability to handle high volume of tickets, phone calls, and chats.
- Bachelor's degree in Computer Engineering, Management Information Systems or equivalent degree/experience.
- Excellent communication (both oral, written, and interpersonal) and customer service skills are a must.
- Ability to work in a fast-paced, team-oriented environment while maintaining a positive attitude towards customers and team-members.
This position offers a competitive salary and benefits package, including:
- Comprehensive healthcare benefit for you and your dependents
- Mental wellbeing programs for you and your dependents
- Competitive time off and vacation policy
- Thriving workplace culture centered on caring, diversity, and inclusion
We offer a dynamic and supportive work environment that encourages growth and development. Our team is passionate about delivering exceptional customer service and we are looking for someone who shares our values and vision.
If you are a motivated and experienced Technical Support Engineer looking for a new challenge, please submit your application today
-
Dedicated Client Support Specialist
22 hours ago
Marikina City, National Capital Region, Philippines beBeeCase Full time $60,000 - $80,000Job Title: Dedicated Client Support SpecialistAbout This RoleWe are seeking an experienced professional to provide dedicated support to a single client. As a Senior Case Coordinator, you will be responsible for managing workflows, tracking case statuses, and resolving workflow issues in a timely manner.Key ResponsibilitiesMonitor and track the legal workflow...
-
Dedicated Customer Support Specialist
1 day ago
Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000We are seeking a dedicated and skilled professional to join our remote customer support team as a Customer Service Associate. This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional user experiences.The ideal candidate will have at least one year of experience in customer or technical support, with...
-
IT Technical Support Specialist
23 hours ago
Marikina City, National Capital Region, Philippines beBeeTechnical Full time $60,000 - $80,000Job TitleTechnical Support SpecialistJob OverviewWe are seeking a highly skilled and detail-oriented individual to provide technical assistance to end-users across the organization. This remote position plays a vital role in delivering exceptional IT services to employees at all levels, including senior and executive leadership.Key ResponsibilitiesProvide...
-
Dedicated Clinical Support Specialist
1 day ago
Marikina City, National Capital Region, Philippines beBeeDedicated Full time ₱462,000 - ₱612,000Job Title: Dedicated Clinical Support SpecialistKey Responsibilities:Clinical and Administrative Assistance:Assist in maintaining accurate patient care plans, medication administration records, and physician orders to ensure compliance with regulatory standards.Support the Director of Nursing in tracking missed or overdue nursing visits and coordinate...
-
Technical Support Specialist
22 hours ago
Marikina City, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $60,000Hands-On Technical ExpertiseWe're dedicated to delivering exceptional client experiences and creating access to dignified, meaningful work worldwide. Our global team is united by a shared desire to connect diverse individuals with common values for bold impact.As a key member of our technical support team, you'll play a pivotal role in providing expert...
-
Technical Banking Specialist
23 hours ago
Marikina City, National Capital Region, Philippines beBeeExpert Full time $100,000 - $125,000Expert Avaloq Technical Specialist WantedAre you a seasoned technical professional with expertise in the Avaloq banking platform? Do you have experience working on high-stakes core banking system implementations or migrations?We are seeking an experienced Avaloq Technical Specialist to join our team. As a key member, you will be responsible for the...
-
Technical Support Specialist
1 day ago
Marikina City, National Capital Region, Philippines beBeeSupport Full time $6,480 - $69,600Technical Support SpecialistWe are seeking a Technical Support Specialist to join our Corporate IT team and support our growing global user base.This role provides advanced technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.The Technical Support Specialist will...
-
Remote Technical Support Specialist
1 day ago
Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,200,000Job OverviewWe are seeking skilled professionals to join our team as Technical Support Specialists. The ideal candidate will have strong technical skills and the ability to provide top-notch customer service.This is a remote position, allowing you to work from the comfort of your own home. As a Technical Support Specialist, you will be responsible for...
-
Dedicated Support Specialist
6 hours ago
Makati City, National Capital Region, Philippines beBeeVirtual Full time $35,000 - $45,000Job Title: Dedicated Support SpecialistAbout the Role:We are seeking a highly organized and proactive Virtual Assistant to join our team. The successful candidate will be responsible for providing exceptional administrative support, ensuring seamless day-to-day operations.Key Responsibilities:Administrative Tasks:Manage digital files, organize data, and...
-
Technical Support Specialist
1 day ago
Marikina City, National Capital Region, Philippines beBeeSupport Full time ₱900,000 - ₱1,200,000Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. This role is responsible for providing technical assistance and support to clients, ensuring the security, integrity, and efficiency of our operations.The successful candidate will be responsible for handling technical support requests, resolving issues, and...
