Operational Insights Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeAnalyst Full time $60,000 - $70,000
Job Overview

This role plays a critical part in ensuring day-to-day operations are running smoothly by monitoring attendance, productivity, and performance data.

The Real-Time Analyst consolidates insights from internal tools and the Reports Team to provide real-time updates and actionable recommendations to managers.

Key Responsibilities
  • Daily Monitoring & Analysis
    • Review reports from internal tools and the Reports Team.
    • Monitor dashboards for team member status, productivity levels, and performance anomalies.
    • Flag critical issues immediately to managers.
  • Reporting & Communication
    • Provide real-time alerts during shifts to help troubleshoot issues before they affect client perception.
    • Prepare daily summary reports on attendance, productivity, and performance trends.
    • Deliver weekly trend analyses highlighting recurring issues, risks, and improvement opportunities.
  • Collaboration & Support
    • Partner with managers to provide client-facing insights that support retention and growth efforts.
    • Work closely with managers to recommend corrective actions, such as coaching or HR escalation.
    • Support senior directors by consolidating data-driven insights into account health summaries.
  • Performance Metrics
    • Accuracy and timeliness of daily reports.
    • Response time for real-time alerts to managers.
    • Reduction of client escalations caused by attendance/productivity issues.
    • Contribution to lowering attrition through proactive monitoring.
    • Positive feedback from managers on usefulness of insights.
Requirements
  • Bachelor's degree in Business Administration, Operations Management, Data Analytics, or related field.
  • 1-2 years of experience in reporting, workforce management, data analysis, or operations support.
  • Strong analytical and problem-solving skills.
  • High attention to detail and accuracy.
  • Proficiency with spreadsheets, reporting tools, and workforce monitoring systems.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure and manage multiple priorities in real-time.
  • Proactive and resourceful mindset—able to recommend actions, not just report data.
About Us

We specialize in connecting top talent with reputable organizations, ensuring high-quality care delivery while providing rewarding remote careers.

Why Work with Us?

We are a global company partnering with some of the largest companies in the world, dedicated to supporting U.S.-based healthcare clients through a skilled remote workforce.

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