Operational Excellence Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeTechnicalOperations Full time ₱6,000 - ₱7,200
Job Description

We are seeking an experienced Operational Excellence Specialist to join our team. In this role, you will be responsible for managing ongoing escalations and investigations, ensuring seamless communication with partners and management during issue resolution, conceptualizing new operational flows, and guaranteeing the smooth operation of all company products.

Key Responsibilities
  • Operational Ownership: Take full ownership of high-level monitoring for company operations, ensuring smooth and efficient processes across the business.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in product and tech systems from an operational perspective, making a tangible impact on performance.
Required Skills and Qualifications
  • You bring at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles, etc.
  • You are able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.
  • You bring a product-oriented mindset: You do not focus on the immediate solution only, but you are bringing long-term risk prevention and mitigation strategies.
  • You feel comfortable with investigating into complex SQL queries and relational databases.
  • You can develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies.
  • You are able to collaborate with cross-functional teams to diagnose and resolve incoming technical issues, ensuring minimal disruptions to business operations.
  • Your English is fluent, and you are able to unravel complexity in a simple and understandable manner.
  • You are analytical, independent, and tech-savvy.
  • You are comfortable with fast-paced environments and heavy context switching.
Benefits
  • We are a remote-first, globally present company.
  • We offer a dynamic work environment with opportunities for growth and development.
  • We prioritize employee well-being and offer a range of benefits to support your physical and mental health.

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