Diverse Customer Experience Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱30,000 - ₱40,000

Join a dynamic and innovative team as we seek to expand our customer service operations. As a Bilingual Customer Service Representative, you will be an integral part of our growing team, providing exceptional support to clients across various industries.

About the Role

This is an exciting opportunity for individuals who are passionate about delivering outstanding customer experiences. As a key member of our team, you will be responsible for handling inbound and outbound calls in a professional and courteous manner. Your primary goal will be to resolve customer inquiries efficiently, while also promoting our services and building strong relationships with clients.

Key Responsibilities:
  • Handle inbound and outbound calls in a timely and effective manner.
  • Respond to customer inquiries and concerns in a professional and empathetic tone.
  • Utilize your problem-solving skills to resolve complex issues and escalate them when necessary.
  • Collaborate with internal teams to provide comprehensive solutions to customers.
  • Accurately document customer interactions and claims in CRM systems.
  • Maintain up-to-date knowledge of our products and services through ongoing training and development.
Requirements:
  • Bilingual language proficiency (English and one other language).
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Excellent written and verbal communication skills.
  • Able to type 20+ words per minute.
  • Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Basic proficiency in Windows operating systems.
  • Reliable and punctual with strong time management skills.
  • Strong problem-solving, conflict resolution, and customer service skills.
  • Able to multitask, stay focused, and work independently.
Preferred Qualifications:
  • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support.
  • Experience working on state or federal programs.
What We Offer:

We believe in recognizing and rewarding our employees' hard work and dedication. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

  • HMO plus dependent and dental coverage.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Frequent disinfection and fogging of the workplace.
  • Employee shuttle services.
  • Company retreats and off-site events.
  • Ongoing training and development.
About Us:

We are a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

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