Customer Service Professional

4 hours ago

Davao City, Davao, Philippines beBeeCustomerService Full time ₱250,000 - ₱400,000
Job Description:

The Customer Service Representative position interfaces with customers via various communication channels, including phone calls, emails, or online platforms.

This role provides customer service support and resolution of routine issues related to products or services.

Essential Functions/Core Responsibilities

  • Ensure delivery of excellent customer service that meets contractual Key Performance Indicators ('KPIs')
  • Clarify customer requirements; probe for understanding, utilize decision-support tools and resources to provide effective resolutions to customers
  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport with the customer
  • Maintain a professional demeanor in all interactions with customers
  • Prepare accurate and complete work, including notation of accounts as required
  • Participate in activities designed to enhance customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document, and retrieve information in call tracking databases
  • Respond to customer inquiries by referring them to relevant materials, secondary sources, or senior staff
Candidate Profile:


A high school diploma with three to six months of relevant experience is preferred.


Key skills and qualifications include:

  • Courteous and strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Effective verbal and written communication
  • Dependable and detail-oriented
  • Ability to multitask and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced environment
  • Ability to work collaboratively as a team member or independently
  • Patient and professional demeanor in customer contact situations
  • Flexibility to rotate shifts as needed
Benefits:

This role offers opportunities for career growth and development in a dynamic and supportive environment.

Others:

Additional information may be required based on location and program specifics. Job requirements may vary by country and will not contravene local laws.

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