Customer Service for New Telco Account

3 weeks ago


Davao City, Davao, Philippines TORCH Solutions Full time

We are seeking a highly motivated and customer-focused Customer Service Representative for a new Telco account to join our team in Davao City, Davao del Sur. In this full-time role, you will be the first point of contact for customers of our new Telco account, providing exceptional service and support to ensure a positive experience.

What you'll be doing
  1. Answering inbound customer calls and emails in a professional and courteous manner
  2. Assisting customers with inquiries, including product information, billing, and troubleshooting
  3. Logging and resolving customer issues promptly and efficiently
  4. Identifying and escalating complex or sensitive concerns to the appropriate teams
  5. Maintaining accurate records of customer interactions and activities
  6. Contributing to the continuous improvement of customer service processes and procedures
What we're looking for
  1. At least a High School Graduate (old curriculum) or Senior High School Graduate
  2. 1 Year Customer Service Experience required
  3. Excellent Communication Skills

Apply Now

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