Digital Banking Support Technician
5 days ago
**Job Title:** Mobile Application Technical Support Specialist
**Job Summary:**
We are seeking an experienced Mobile Application Technical Support Specialist to join our team at Hunter's Hub Incorporated. The successful candidate will be responsible for providing technical support for the Chinabank mobile application and ensuring a high level of customer satisfaction.
**Key Responsibilities:**
- Provide prompt and effective resolution of technical issues related to the Chinabank mobile application.
- Work closely with technology partner Backbase, the bank's IT group PCCI, and other internal teams to ensure seamless communication and coordination.
- Ensure a high level of customer satisfaction through excellent communication, analytical, and problem-solving skills.
**Requirements:**
To be successful in this role, you will need:
- At least 3 years of experience in technical support, with a focus on mobile applications or digital banking.
- Strong knowledge of ticketing systems, problem management, and incident resolution processes.
- Experience working with technology partners and cross-functional teams.
- Excellent communication, analytical, and problem-solving skills.
**Benefits:**
- Opportunity to work with a leading provider of innovative financial solutions.
- Dynamic work environment that fosters growth and development.
- Competitive salary and benefits package.
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